Subject: Ticket Assigned - Conversation with Khryssa May
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 09 Jan 2023 10:27:21 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Khryssa May Khryssa May                    Hello           02:59 PM, 06th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            02:59 PM, 06th Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:59 PM, 06th Jan                     Khryssa May                    1           03:00 PM, 06th Jan                   MAX UAE whatsapp bot                    Hello Khryssa May , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:00 PM, 06th Jan                     Khryssa May                    1           03:00 PM, 06th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           03:00 PM, 06th Jan                     Khryssa May                    0504770892           03:00 PM, 06th Jan                   MAX UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           03:00 PM, 06th Jan                   MAX UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            03:00 PM, 06th Jan                     Khryssa May                    1           03:01 PM, 06th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           03:01 PM, 06th Jan                     Khryssa May                    0564425363           03:01 PM, 06th Jan                   MAX UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           03:01 PM, 06th Jan                   MAX UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            03:01 PM, 06th Jan                     Khryssa May                    1           03:02 PM, 06th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           03:02 PM, 06th Jan                     Khryssa May                    9409222706           03:02 PM, 06th Jan                   MAX UAE whatsapp bot                    ? Congrats, your order is     Placed    Your estimated delivery date is 07/01/2023    You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.            03:02 PM, 06th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:02 PM, 06th Jan                     Khryssa May                    3           03:03 PM, 06th Jan                   MAX UAE whatsapp bot                    Hi Khryssa May , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            03:03 PM, 06th Jan                     Khryssa May                    5           03:03 PM, 06th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:03 PM, 06th Jan                   Mais                   Hi Khryssa, Good Morning. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:03 PM, 06th Jan                   Mais                   We can see that you have contacted us regarding your order 9409222706           03:04 PM, 06th Jan                     Khryssa May                    Hello Good afternoon           03:04 PM, 06th Jan                     Khryssa May                    I would like to update my address for delivery           03:04 PM, 06th Jan                   Mais                   could you please share with us your address?           03:05 PM, 06th Jan                     Khryssa May                    Russia V15 Room 219 International City           03:06 PM, 06th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             03:08 PM, 06th Jan                   Mais                   We will get in touch with you at the soonest we can           03:08 PM, 06th Jan                     Khryssa May                    Sure           03:08 PM, 06th Jan                     Khryssa May                    Thank you           03:08 PM, 06th Jan                   Mais                   Is there anything else I can assist you with?           03:09 PM, 06th Jan                     Khryssa May                    And also I checked in the order history my order but some of it is missing           03:10 PM, 06th Jan                   Mais                   Could you please share with us the missing items           03:10 PM, 06th Jan                     Khryssa May                    3 T-shirts           03:11 PM, 06th Jan                   Mais                   Please give me a minute to check.           03:14 PM, 06th Jan                     Khryssa May                    Please as it is not showing in the order history           03:14 PM, 06th Jan                   Mais                   Kindly allow us the time so that all the items can be shipped           03:16 PM, 06th Jan                   Mais                   We may need the time to do the needful           03:17 PM, 06th Jan                     Khryssa May                    So when it will be delivered           03:18 PM, 06th Jan                     Khryssa May                    Please make sure it is complete           03:18 PM, 06th Jan                   Mais                   Kindly note that your order will be delivered within 24 hours and we will do our best to deliver it completely without any mistakes           03:20 PM, 06th Jan                   Mais                   Is there anything else I can assist you with?           03:24 PM, 06th Jan                     Khryssa May                    It's alright           03:24 PM, 06th Jan                     Khryssa May                    Thank you           03:24 PM, 06th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:25 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5554741