Subject: Ticket Assigned - Conversation with Shenila
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 09 Jan 2023 10:27:21 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shenila Shenila                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  shenila Bot:  Hi shenila, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0582719982            03:14 PM, 06th Jan                     Shenila                    My credit note is not working , it hasn’t been used my order didn’t process so my credit note should still be valid , please sort this out           03:15 PM, 06th Jan                   Mais                   Hi Shenila, Good Morning. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:15 PM, 06th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:15 PM, 06th Jan                     Shenila                    My credit note number is 26006830021702187230           03:16 PM, 06th Jan                     Shenila                    ?           03:21 PM, 06th Jan                     Shenila                    Can I please have a response           03:24 PM, 06th Jan                   Mais                   Sorry for the delay, we are still checking           03:25 PM, 06th Jan                     Shenila                    It’s been 10 minutes what kind of customer service is this           03:27 PM, 06th Jan                   Mais                   Please accept our full apology for the delay, please confirm if this is the order number 9409141891           03:27 PM, 06th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           03:29 PM, 06th Jan                   Mais                   I have not received a response from you still, please confirm if we are still connected?           03:31 PM, 06th Jan                     Shenila                    Ues           03:32 PM, 06th Jan                     Shenila                    The order was not processed           03:33 PM, 06th Jan                     Shenila                    My credit note should still work but it isn’t           03:33 PM, 06th Jan                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:34 PM, 06th Jan                   Mais                   We will get in touch with you at the soonest we can           03:34 PM, 06th Jan                     Shenila                    Ok           03:34 PM, 06th Jan                   Mais                   Is there anything else I can assist you with?           03:34 PM, 06th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:36 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5554777