Subject: Ticket Assigned - Conversation with bhuvanaillindra
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 09 Jan 2023 10:27:21 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with bhuvanaillindra bhuvanaillindra                    Hi           03:57 PM, 25th Dec                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:57 PM, 25th Dec                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:57 PM, 25th Dec                     bhuvanaillindra                    1           03:57 PM, 25th Dec                   MAX UAE whatsapp bot                    Hello Bhuvanaillindra , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:57 PM, 25th Dec                     bhuvanaillindra                    Other           03:58 PM, 25th Dec                   MAX UAE whatsapp bot                    Hi Bhuvanaillindra , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            03:58 PM, 25th Dec                     bhuvanaillindra                    5           03:58 PM, 25th Dec                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:58 PM, 25th Dec                   Abdulqader                   Hi Bhuvanaillindra   ,Thank you for contacting us. My name is Kader, I will be happy to assist you.           04:01 PM, 25th Dec                     bhuvanaillindra                    I Did a in-store purchase in diera city centre max           04:02 PM, 25th Dec                   Abdulqader                   Please provide us with more details about your inquiry so we can further assist you.           04:03 PM, 25th Dec                     bhuvanaillindra                    I purchased 1 kids dress which is a 3 piece set cost 80 dhs and a pair of socks cost 7 dhs   But I was billed 127 in total           04:03 PM, 25th Dec                     bhuvanaillindra                    I will send the invoice           04:03 PM, 25th Dec                     bhuvanaillindra                    * File attached - DEIRA CITY CENTRE DUBAI.pdf *    DEIRA CITY CENTRE DUBAI.pdf           04:04 PM, 25th Dec                     bhuvanaillindra                    Will you please clarify           04:04 PM, 25th Dec                   Abdulqader                   As we can see 2 items one item by 120 another item by 7           04:07 PM, 25th Dec                     bhuvanaillindra                    My product cost is 80 but it is billed 120           04:07 PM, 25th Dec                     bhuvanaillindra                             04:08 PM, 25th Dec                     bhuvanaillindra                    I didn't understand the billing           04:10 PM, 25th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:12 PM, 25th Dec                     bhuvanaillindra                    Ok           04:12 PM, 25th Dec                   Abdulqader                   We still check the issue Thank you for your patience.           04:17 PM, 25th Dec                   Abdulqader                   Please note as I can see you purchased 2 qty           04:20 PM, 25th Dec                   Abdulqader                   And there is also 25% discount applied on it           04:20 PM, 25th Dec                     bhuvanaillindra                    We purchased one 1           04:20 PM, 25th Dec                   Abdulqader                   hence the item cost become 60           04:20 PM, 25th Dec                     bhuvanaillindra                    They might be billed twice           04:21 PM, 25th Dec                     bhuvanaillindra                    But we got only one           04:21 PM, 25th Dec                   Abdulqader                   Kinldy provide us : Your name phone number           04:22 PM, 25th Dec                     bhuvanaillindra                    Raghavendra Kumar anna 0589976836           04:23 PM, 25th Dec                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           04:25 PM, 25th Dec                     bhuvanaillindra                    Ok           04:26 PM, 25th Dec                   Abdulqader                   Kindly share your registered email ID for further assistance.           04:28 PM, 25th Dec                     bhuvanaillindra                    [email-masked]           04:28 PM, 25th Dec                   Abdulqader                   please note that we will contact you through your email once we get any updates           04:29 PM, 25th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           04:29 PM, 25th Dec                     bhuvanaillindra                    Ok..in how many days we can expect it to be resolved           04:30 PM, 25th Dec                   Abdulqader                   we will update you on the same as soon as we have received further update from our concerned team.           04:30 PM, 25th Dec                     bhuvanaillindra                    Ok           04:30 PM, 25th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           04:31 PM, 25th Dec                     bhuvanaillindra                    Only that one for now           04:31 PM, 25th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:32 PM, 25th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5503672