Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 09 Jan 2023 10:22:58 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Good afternoon           03:52 PM, 08th Jan                   Aya                   Dear Customer, Good morning. Thank you for contacting Max. I am Aya, how may I help you today.           03:52 PM, 08th Jan                     User                    i have a delay in collection of my order should have been on thursday 5/1 and it is 8/1 today and ithasnt been ready yet???           03:53 PM, 08th Jan                   Aya                   Could you please share your order number so that I can assist you further?           03:53 PM, 08th Jan                     User                    I contacted the cutomer service more than 4 times and the order still late           03:53 PM, 08th Jan                     User                             03:54 PM, 08th Jan                     User                    Here u are           03:54 PM, 08th Jan                   Aya                   Can you please confirm your email address?           03:55 PM, 08th Jan                     User                    [email-masked]           03:56 PM, 08th Jan                   Aya                   Please accept our full apologies for the inconvenience caused.  Please note that your request has been submitted to the concerned teams, and the necessary action will be taken as soon as possible, to ensure that this error is not repeated in the future.  You will also be contacted via our registered e-mail ([email-masked]).           03:56 PM, 08th Jan                   Aya                   Is there anything else may I assist you?           03:56 PM, 08th Jan                     User                    I didnt recieve any emails or any confirmation           03:57 PM, 08th Jan                     User                    and the order is delayed more than 4 days now           03:57 PM, 08th Jan                     User                    and still didnt know when to be ready!!!!!           03:57 PM, 08th Jan                     User                    I have heared this five times and bothing has been done!!!           03:58 PM, 08th Jan                   Aya                   Kindly bare with us so that we can do the needful to expedite the collection for your order           03:58 PM, 08th Jan                     User                    its so frustrating and this is first and last time to order from max           03:59 PM, 08th Jan                     User                    i needed them for the christmas eve and it has ended and the order not yet ready!!           03:59 PM, 08th Jan                     User                    the worst experience evwr           04:00 PM, 08th Jan                     User                    ever           04:00 PM, 08th Jan                   Aya                   I am extremely sorry for the problems you’ve been facing while shopping with us . I’m going to make sure that we get this taken care of shortly           04:01 PM, 08th Jan                     User                    I want to do a complaint please           04:02 PM, 08th Jan                     User                    and i will give ur app one star on google play           04:02 PM, 08th Jan                     User                    worst experience ever           04:02 PM, 08th Jan                   Aya                   I appreciate your patience with us as we further investigate this issue. I’m confident your next experience with us will be up to your expectations           04:04 PM, 08th Jan                   Aya                    This is definitely not in keeping with our standards. Please give me some time to resolve the issue.            04:05 PM, 08th Jan                     User                    I talked to u three days ago and nothing happened           04:07 PM, 08th Jan                   Aya                   We understand your situation and we will consider your frustration so that we will do the best to solve it ASAP           04:09 PM, 08th Jan                   Aya                   Is there anything else may I assist you?           04:09 PM, 08th Jan                   Aya                   It was my pleasure to assist you. Do not hesitate to contact us for any other inquiries. I wish you a happy day.           04:10 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5562371