Subject: Ticket Assigned - Conversation with Ani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Jan 2023 10:22:56 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ani Ani                    Hello           11:48 PM, 30th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:48 PM, 30th Dec                   Centrepoint UAE whatsapp bot                    Hello Ani , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:48 PM, 30th Dec                     Ani                    2           11:48 PM, 30th Dec                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            11:48 PM, 30th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:48 PM, 30th Dec                     Ani                    2           11:48 PM, 30th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:48 PM, 30th Dec                     Ani                    1           11:49 PM, 30th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:49 PM, 30th Dec                     Ani                    [email-masked]           11:49 PM, 30th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:49 PM, 30th Dec                   mazen                   Hi  Ani   , Good afternoon, Thank you for contacting us. My name is Mazen, I will be happy to help you!           11:50 PM, 30th Dec                     Ani                    Hello Mazen           11:50 PM, 30th Dec                     Ani                    This is regarding a return that I just placed on the app but I'd like to change the address           11:51 PM, 30th Dec                   mazen                   Are you contacting us regarding this order 9407826130           11:54 PM, 30th Dec                     Ani                    No           11:54 PM, 30th Dec                     Ani                    It ends with 850           11:54 PM, 30th Dec                     Ani                    9406679850           11:56 PM, 30th Dec                     Ani                    That's the order no           11:56 PM, 30th Dec                   mazen                   ​Please provide us with your full contact number and address in order to be updated (house number - street name - neighborhood - city)           11:58 PM, 30th Dec                     Ani                    0529949491           11:59 PM, 30th Dec                     Ani                    Warsan 4 Maktoum Building Apt 1411 Shaklan Super market building           12:00 AM, 31th Dec                   mazen                   We would like to inform that we are going to update your address  to the courier team           12:02 AM, 31th Dec                     Ani                    Sure           12:02 AM, 31th Dec                     Ani                    Thanks           12:02 AM, 31th Dec                   mazen                   Do you have any other inquiries that we can help with?           12:03 AM, 31th Dec                     Ani                    That's it           12:04 AM, 31th Dec                     Ani                    Thank you so much           12:04 AM, 31th Dec                   mazen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:05 AM, 31th Dec                     Ani                    U too           12:05 AM, 31th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5526480