Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 09 Jan 2023 10:22:57 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Good morning           12:26 PM, 08th Jan                   Aya                   Dear Customer, Good morning. Thank you for contacting Max. I am Aya, how may I help you today.           12:27 PM, 08th Jan                     User                    I made an order on January 3rd and its click and collect           12:27 PM, 08th Jan                     User                    And till today it’s processing and no messages came to me to collect it           12:28 PM, 08th Jan                   Aya                   Could you please share your order number so that I can assist you further?           12:30 PM, 08th Jan                     User                    Order number 2110070838           12:30 PM, 08th Jan                   Aya                   please give me a minute to check.           12:30 PM, 08th Jan                     User                    Okay           12:30 PM, 08th Jan                   Aya                   We fully apologize for the inconvenience caused to you, this is definitely not the experience we hope you will have when shopping with us.           12:31 PM, 08th Jan                   Aya                   Please accept our full apologies for the inconvenience caused.  Please note that your request has been submitted to the concerned teams, and the necessary action will be taken as soon as possible, to ensure that this error is not repeated in the future.  You will also be contacted via our registered e-mail ([email-masked]).           12:31 PM, 08th Jan                     User                    i don’t understand           12:31 PM, 08th Jan                     User                    When i will be able to get my order ?           12:32 PM, 08th Jan                   Aya                   We will check fast with the team and ask them to make it ready fats           12:34 PM, 08th Jan                   Aya                   Kindly allow us some time to do the needful           12:34 PM, 08th Jan                   Aya                   Is there anything else may I assist you?           12:36 PM, 08th Jan                   Aya                   It was my pleasure to assist you. Do not hesitate to contact us for any other inquiries. I wish you a happy day.           12:37 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5561251