Subject: Ticket Assigned - Conversation with Vania Sohaib
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 09 Jan 2023 07:56:23 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vania Sohaib Vania Sohaib                    Hi           10:12 PM, 04th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            10:12 PM, 04th Jan                     Vania Sohaib                    3           10:12 PM, 04th Jan                   MAX UAE whatsapp bot                    Hello Vania Sohaib , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:12 PM, 04th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            10:12 PM, 04th Jan                   MAX UAE whatsapp bot                    Hello Vania Sohaib , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:13 PM, 04th Jan                     Vania Sohaib                    3           10:13 PM, 04th Jan                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            10:13 PM, 04th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:13 PM, 04th Jan                     Vania Sohaib                    2           10:13 PM, 04th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:13 PM, 04th Jan                     Vania Sohaib                    1           10:13 PM, 04th Jan                   MAX UAE whatsapp bot                   Please enter your email address           10:13 PM, 04th Jan                     Vania Sohaib                    [email-masked]           10:13 PM, 04th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:13 PM, 04th Jan                     Vania Sohaib                    Sure           10:13 PM, 04th Jan                   Mohammed                   Hi Vania ,Good night, Thank you for contacting MAX. I'm Tawfik. I will be happy to help you.           10:19 PM, 04th Jan                     Vania Sohaib                    Hi Good night Tawfik           10:20 PM, 04th Jan                     Vania Sohaib                    I had a pending refund when it will be credited in wallet           10:20 PM, 04th Jan                     Vania Sohaib                    Parcel has been collected more than a week ago           10:21 PM, 04th Jan                   Mohammed                   We would like to inform you that we have processed the refund of amount AED 100 in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           10:23 PM, 04th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           10:26 PM, 04th Jan                     Vania Sohaib                    Yes there was another parcel           10:27 PM, 04th Jan                     Vania Sohaib                    I have been credited with 100 aed but there was another parcel return           10:27 PM, 04th Jan                     Vania Sohaib                    Kindly check           10:27 PM, 04th Jan                   Mohammed                   Could you please share your exact order number so that I can assist you further?           10:31 PM, 04th Jan                     Vania Sohaib                    Sure let me share           10:31 PM, 04th Jan                     Vania Sohaib                    9407426197           10:32 PM, 04th Jan                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:33 PM, 04th Jan                     Vania Sohaib                    Sure           10:34 PM, 04th Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to refund the amount to you ASAP           10:35 PM, 04th Jan                     Vania Sohaib                    Thankyou so much           10:36 PM, 04th Jan                     Vania Sohaib                    Have a good day           10:36 PM, 04th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           10:37 PM, 04th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with MAX  Have a wonderful day.           10:40 PM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5548368