Subject: RE: Amount deducted for order number 7806490150
From: Merchant Back Offices <[email-masked]>
To: 'Mohmed Ghadiyali' <[email-masked]>, Ajith Palakandy <[email-masked]>, Merchant Back Offices <[email-masked]>, Payment Gateway Team <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Harshita Parmar <[email-masked]>, Reena Kumari <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Zeeshan Mohammad(TCS)" <[email-masked]>
Date: Mon, 9 Jan 2023 07:03:10 +0000

Good day,

Thank you for contacting CrediMax, we acknowledge the receipt of your email.

Action will be taken to refund the amount.

Kindly note that the refund for the credit cards takes up to 5 working days & for the debit cards up to 10 working days depending on the issuer banks.

Please do not hesitate to contact us again if you need any further assistance

Regards,

 Ahmed Saadi

 Merchant Back Office Administrator - Business Support,
  +973 17117272   17211465   +973 17117117
   [email-masked]<mailto:[email-masked]>    www.credimax.com.bh<http://www.credimax.com.bh>                                              <https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ>  <https://www.facebook.com/credimaxbscbh>  <https://www.instagram.com/credimax.b.s.c/?hl=en>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain                                                                                                   
From: Mohmed Ghadiyali [mailto:[email-masked]]
Sent: Sunday, January 8, 2023 3:43 PM
To: Ajith Palakandy <[email-masked]>; Merchant Back Offices <[email-masked]>; Payment Gateway Team <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Harshita Parmar <[email-masked]>; Reena Kumari <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>
Subject: RE: Amount deducted for order number 7806490150

Hi @[email-masked]<mailto:[email-masked]> @Payment Gateway Team<mailto:[email-masked]>

Refund Amount BHD- 13.11

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

12/20/2022 9:49

'677950

'BENEFIT

'737206

1 - Purchase

'048

'13.11

'CAPTURED

'00

'7806490150

'202235490526575

'235411811621

'7

'88.201.58.251

'f201a323-b76c-4b95-8ef0-8cadbd791eca

'BENEFIT

Regards,

Mohmed Ghadiyali

From: Ajith Palakandy <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 8, 2023 3:27 PM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Harshita Parmar <[email-masked]<mailto:[email-masked]>>; Reena Kumari <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount deducted for order number 7806490150

Pls proceed with the refund

From: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 8, 2023 2:44 PM
To: Ajith Palakandy <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Harshita Parmar <[email-masked]<mailto:[email-masked]>>; Reena Kumari <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount deducted for order number 7806490150

Hi @Ajith Palakandy<mailto:[email-masked]>

Please approve

Regards,

Mohmed Ghadiyali

From: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 8, 2023 2:35 PM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Harshita Parmar <[email-masked]<mailto:[email-masked]>>; Reena Kumari <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Amount deducted for order number 7806490150

Dear Mohmed,

Please find below benefit pay details and screenshot below.

Please help to process

Refund Amount BHD- 13.11

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

12/20/2022 9:49

'677950

'BENEFIT

'737206

1 - Purchase

'048

'13.11

'CAPTURED

'00

'7806490150

'202235490526575

'235411811621

'7

'88.201.58.251

'f201a323-b76c-4b95-8ef0-8cadbd791eca

'BENEFIT

Thanks & Regards,
Zeeshan

________________________________
From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 7, 2023 7:06 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Harshita Parmar <[email-masked]<mailto:[email-masked]>>; Reena Kumari <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Amount deducted for order number 7806490150

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Team,

Kindly assist us to get an update on the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Harshita Parmar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Reena Kumari" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 6, 2023 5:16:41 PM
Subject: Fwd: Amount deducted for order number 7806490150

Hi Zeeshan,

The customer is complaining that his account was debited against On Validation Order. Kindly assist with the refund.

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Reena Kumari" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 6 January, 2023 16:12:08
Subject: Amount deducted for order number 7806490150

Hi Team,

customer has placed the order on Dec 20, 2023 and the order number: 7806490150 has not been placed successfully as the payment from your credit card used has been unsuccessful however customer is reporting that "This amount has not been reversed or refunded to my bank account since then. My bank statements show a double debit towards Al Rashid Group, one for the unsuccessful order and one for the order I placed soon after". Please find the attachments share by customer.

Kindly look into it and do needful.

Regards,
Reena

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