Subject: New Reply Received - Re: فاتورة مشترياتك
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 31 Dec 2022 15:57:13 +0000

Hi Jawa Antakli,  The customer has responded to the ticket.  Re: فاتورة مشترياتك    Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
Good evening </div>
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I already returned the items by the application </div>
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They collect the items today </div>
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Thank you </div>
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Sent from <a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, December 31, 2022 7:20:49 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: فاتورة مشترياتك
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5525386</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5525386<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Jawa Antakli : </div>
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<div dir="ltr">Hi Almurshedi,</div>
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Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We sincerely apologize for any inconvenience caused and for the delay, this is definitely not the experience we wish you had when shopping on our website.<br>
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You can return your Babyshop or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.<br>
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If you would like us to create a return request for you, please let us know which products you would like to return.<br>
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We also have the following return options: <br>
· You can make the return online. You can log into your account and go to Order History. Click on 'Order number'. From that page, you can see an option to return an item. <br>
Just click on the box and follow the instructions.<br>
. You can contact our customer support team on 8006927 to make a return and to be notified of the refund amount based on our return policy.<br>
·You can now drop off your return to any (Centrepoint) store across the UAE.<br>
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Here’s what you need to do.<br>
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·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the UAE.<br>
·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>
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·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund.<br>
 It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br>
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Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br>
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** Please note, all ELECTRONIC items are non-returnable as per our returns policy.<br>
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Feel free to get in touch with us for further assistance.<br>
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<div style="margin-top:0px; margin-bottom:1rem; box-sizing:border-box">Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0)">Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5525386