Subject: New Reply Received - Sign in problem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 22 Dec 2022 15:36:22 +0000

Hi Jawa Antakli,  The customer has responded to the ticket.  Sign in problem  Ticket comment <div class="ydp16d30783yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px">
<div></div>
        <div dir="ltr">Hello there, this is what keeps popping up even if I already followed your instructions.</div>
<div dir="ltr">I am currently living in Saudi Arabia.</div>
<div dir="ltr"> </div>
<div><br></div>
        
        </div>
<div id="yahoo_quoted_2123388883" class="yahoo_quoted">
            <div style="font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:13px;color:#26282a">
                
                <div>
                    </div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thursday, December 22, 2022 at 06:33:56 PM GMT+3, Meryll Wacangan &lt;[email-masked]&gt; wrote:
                
                </div>
<div><br></div>
                <div><br></div>
                <div><div id="yiv8768293079"><div>
<div class="yiv8768293079yahoo-compose-assist-image-card yiv8768293079ymail-android-inline-img-container yiv8768293079ymail-card">
<img id="yiv8768293079ymail_attachmentId301ccf89-8594-4f0b-843c-a4c822b02241" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzc4MjAxOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.sd68mAAhZbVxh5O_HCEbvKL6hmL81NjIPkvM5wZT4d4" data-id="2044007782018" style="width:100%;max-width:800px" class="yiv8768293079inline-image-global yiv8768293079inlined-image-cid-301ccf89-8594-4f0b-843c-a4c822b02241"><br>
</div>
<br><br><br><div id="yiv8768293079ymail_android_signature"><a rel="noreferrer" id="yiv8768293079ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <div id="yiv8768293079yqt37695" class="yiv8768293079yqt6336572584"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div>On Thu, 22 Dec. 2022 at 6:24 pm, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div> </div> <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv8768293079"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5489535</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Jawa Antakli : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Meryll,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:<br><br>1. Click on 'Forgot Password' Link on the login window.<br>2. Enter your registered email address (in small letters).<br>3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received.<br>4. Click on the password reset link and change your password.<br>5. You can login now with your new password<br><br>If the same problem persists, please provide us with the following details so that we can forward it for further assistance:<br><br>1. Screenshot Of The Issue(If Possible)<br>2. platform from which you tried to reset the password<br>3. Registered email address<br>4. Country of access<br><br>Feel free to reach out to us for any further assistance.<br><br>We hope this helps and have a great day! Stay Safe!<br><br>
</div></div>
<div style="margin-top:0px">Thank You,<div id="yiv8768293079yqtfd33435" class="yiv8768293079yqt7996010431">
<br style=""><span style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont,">Centrepoint </span>
</div>Support Team</div>
</div>
<div><br></div>
<br>

<div id="yiv8768293079yqtfd08211" class="yiv8768293079yqt7996010431">

</div>
</div></div></div> </div> </blockquote></div>
</div></div></div>
            
        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5489535