Subject: New Reply Received - Conversation with Jyoti Thombre
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 20 Dec 2022 12:38:06 +0000

Hi Jawa Antakli,  The customer has responded to the ticket.  Conversation with Jyoti Thombre  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Team</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Reminder on the below</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">We cant not see any progress just getting reply as below on every email of mine which is very unprofessional. I need my money to be refunded ASAP</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Jyoti</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>“Thank you for giving us the opportunity to help you.<br>
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Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.<br>
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Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.<br>
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We hope we have not caused you any inconvenience, your comfort and happiness are really important to us.<br>
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Make sure that any problem you face when shopping with us will be resolved in a way that makes you satisfied, your happiness and comfort are important to us.<br>
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Feel free to contact us for further assistance!”</span></div>
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<br>​<br>​​NOTICE</td></tr></tbody></table></td>
<td align="left" style="vertical-align:top;font-family:Arial">[v1b2c3d4e5f6]<br>
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<div>From:<span lang="EN-US"> Thombre, Jyoti
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<b>Sent:</b> Monday, 12 December 2022 4:10 PM<br>
<b>To:</b> 'Centrepoint' &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]' &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [EXTERNAL] Re: [#5316705] - Conversation with Jyoti Thombre</span>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please update me urgently</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">This is long overdue now – pending from more than a month</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please refund my amount or send me my order stuff ASAP</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Jyoti</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Thombre, Jyoti
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<b>Sent:</b> Monday, 5 December 2022 6:25 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> RE: [EXTERNAL] Re: [#5316705] - Conversation with Jyoti Thombre</span>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Team</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Need an urgent update on the below</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I have received a call from you saying you will check with delivery guy directly; can I have update on this?</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please refer complaint no 5318895 as well this is made through your call centre</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">This is frustrating as I am following up since 21<sup>st</sup> Nov and cannot see any progress</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Jyoti</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, 4 December 2022 1:41 PM<br>
<b>To:</b> Thombre, Jyoti &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> [EXTERNAL] Re: [#5316705] - Conversation with Jyoti Thombre</span>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi jyoti,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We sincerely apologize for any inconvenience caused, <br>
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We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.<br>
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We request you to please allow us some time so we can work on this and do the needful.<br>
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We appreciate your patience.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style="font-size:1.0pt;font-family:fdtktid;color:white">5316705:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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