Subject: New Reply Received - Order number 9403751097
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 19 Dec 2022 09:22:50 +0000

Hi Jawa Antakli,  The customer has responded to the ticket.  Order number 9403751097  Ticket comment <div dir="auto">Hi good afternoon<div dir="auto"><br></div>
<div dir="auto">Sorry for the late reply as i was very busy with my nrw born baby whos still staying jn NICU in garhood hospital due to prematurity havibg 31 weeks old. Please note that the breastfeed pump is working now i tried to charge it for like 5hrs continously and i have used it twice however there is again another cinnector issue which make me upset. I have purchased this last Dec. 1 only and have used twice only but having so many issued i gues you have given ne the defect one and not new one. </div>
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<div dir="auto">Please find attached photo for yiur reference and requesting to please repair it as you mentioned this item cannit be replacable but atlease repair it. </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Dec 11, 2022, 8:24 PM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5439061</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<span>-</span>-</div>
<div dir="ltr">Jawa Antakli : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Jonalyn,</div>
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<div dir="ltr">Thank you for contacting us and giving us the opportunity to serve you.<br><br>Please accept our apologies for the inconvenience caused to you. We know that this is not the ideal experience for you while shopping with us, but we would like to inform you that necessary actions will be taken not to repeat this mistake again.<br><br>We request you to please share with us a video is less than 20MB, so that we can share it with the concerned team and investigate further and assist you accordingly with this.</div>
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<div dir="ltr">We thank you for choosing us, and we look forward to serving you later.<br><br>We are pleased to assist you, do not hesitate to contact us if you have any other questions.<br><br>
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<div dir="ltr"><div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span>Babyshop </span>Support Team.</div></div>
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Attachments :
1. <a href='https://helpae.babyshopstores.com/helpdesk/attachments/2044007458836'>IMG_20221219_131912.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5439061