Subject: Note Added - [#5408222] Conversation with Mirza
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 19 Dec 2022 05:30:53 +0000

Hi ,    Sanket Sable added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5408222    Subject:  Conversation with Mirza   Requester: Mirza Wasay Alam    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Sanket Sable</div>
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<div class="MsoNormal">Omni Channel Manager, Centrepoint </div>
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<div class="MsoNormal">Mob. +971-521455465</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, December 19, 2022 1:39 AM<br>
<b>To:</b> Sanket Sable &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5408222] - Conversation with Mirza</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Please advise if any update on the below.<br>
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Regards,<br>
M.Murshed</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 12 Dec at 8:08 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Need refund aprroval<br>
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Order Date: Jun 12, 2022<br>
Order ID: 9573931556<br>
Item: 164764049_ Cutout Detail Shacket with Long Sleeves and Button Closure<br>
Order Amount: AED 98.10<br>
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Assistance Required: refund aprroval<br>
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Issue Description: The customer has contacted us that she placed the order for 3 items but she received only 2, we have checked with the warehouse team and they confirmed that the item has been shipped.<br>
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We request you refund approval to refund the amount for the customer as she insist that she didn't received the item.<br>
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The customer has 25 complete orders with us Since 1/3/21 , worth almost 5700 AED.<br>
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Thank you for your help.<br>
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Regards,<br>
Huma</span></div>
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