Subject: Ticket Assigned - Conversation with Mirza
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 17 Dec 2022 11:13:36 +0000

Hi Jawa Antakli,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mirza Mirza                    Hello           07:18 PM, 04th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:18 PM, 04th Dec                   Centrepoint UAE whatsapp bot                    Hello Mirza , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:18 PM, 04th Dec                     Mirza                    1           07:18 PM, 04th Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           07:18 PM, 04th Dec                     Mirza                    9404214939           07:18 PM, 04th Dec                   Centrepoint UAE whatsapp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please reply 2 for assistance.   You can also easily track your order from My Account > Order History.            07:18 PM, 04th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:18 PM, 04th Dec                     Mirza                    2           07:18 PM, 04th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:18 PM, 04th Dec                     Mirza                    1           07:19 PM, 04th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:19 PM, 04th Dec                     Mirza                    [email-masked]           07:19 PM, 04th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:19 PM, 04th Dec                   Samer                   Hi Mirza , Thank you for contacting us. I'm Samer. I will be happy to help you.           07:20 PM, 04th Dec                     Mirza                    We haven’t received 1 item           07:20 PM, 04th Dec                     Mirza                    SPLASH  Cutout Detail Shacket with Long Sleeves and Button Closure  Color: Black  Size: 10           07:20 PM, 04th Dec                     Mirza                    Kindly confirm the delivery status           07:20 PM, 04th Dec                     Mirza                    Received 2 out of 3           07:21 PM, 04th Dec                     Mirza                    This item is missing in the delivery           07:21 PM, 04th Dec                     Mirza                             07:22 PM, 04th Dec                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:24 PM, 04th Dec                   Samer                   As per the system  Cutout Detail Shacket with Long Sleeves and Button Closure  the item has been delivered sucessfully ,please recheck again           07:25 PM, 04th Dec                     Mirza                    Not received           07:25 PM, 04th Dec                     Mirza                    Received only 2 items  slippers           07:26 PM, 04th Dec                   Samer                   You mean ,you revived it but incomplete set or not received at all           07:26 PM, 04th Dec                     Mirza                    Incomplete set           07:26 PM, 04th Dec                     Mirza                             07:28 PM, 04th Dec                     Mirza                    SPLASH  Cutout Detail Shacket with Long Sleeves and Button Closure  Color: Black  Size: 10.     NOT Received at all           07:30 PM, 04th Dec                   Samer                   We are truly sorry to hear that you have received an incompetent item than the one you originally ordered from our website. ​As we can't send the missing part,so we have created a return request for the item it will be collected within  2-3 days and you will get a refund           07:30 PM, 04th Dec                     Mirza                    But there is no item to return physically!!           07:31 PM, 04th Dec                     Mirza                    We are traveling on Wednesday so need this 3rd item delivery or refund for missing item only           07:32 PM, 04th Dec                   Samer                   We apologize  for the inconvenience caused. We will escalate your issue to the concerned team to fix it asap , and will update you in detail via email id [email-masked]           07:32 PM, 04th Dec                   Samer                   Do you have another inquiry I can assist you with?           07:32 PM, 04th Dec                     Mirza                    Ok thank you           07:32 PM, 04th Dec                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:33 PM, 04th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5408222