Subject: Note Added - [#5257404] Re: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 12 Dec 2022 12:08:12 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5257404    Subject:  Re: Your products are on the way   Requester: Mzon220    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM48719970E23C461FB303323DF94BDD67" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please ask WH team to replace this with correct item on priority.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,<br>
Ankur</span></div>
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<div>From:<span lang="EN-US"> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, 12 December 2022 3:45 PM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5257404] - Re: Your products are on the way</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><br>
A gentle reminder, Any update on this one? please advise.<br>
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Problem Statement: WWT Wrong ITEM<br>
Order Date : Nov 12, 2022<br>
Order ID: 9595244871<br>
Tracking ID: FP111222006235<br>
Item ID: 164467051<br>
Assistance Required: Wrong Item received<br>
Issue Description: Customer emailed us informing that he/she received the item on 11/13/22 but the item which they received is wrong, customer also provided us the picture of wrong item.<br>
Now customer is asking for replacement the item. So we request you to check this concern and let us know if we can offer exchange to customer or not. kindly note we have pushed back the customer many times but he insists to receive the correct item.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Jawa Antakli.</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5257404:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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