Subject: New Reply Received - Re: ﻿Sorry, your order was not processed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Dec 2022 19:00:34 +0000

Hi Jawa Antakli,  The customer has responded to the ticket.  Re: Sorry, your order was not processed
  Ticket comment <div>Hallo there,</div>
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<div>Thanks for your response.</div>
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<div>I spoke to the bank and they said the payment is held by your merchant and you need to release it, since the first transaction is cancelled.</div>
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<div>For the order number <span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>4705035904 the amount of QR 133 was deducted from my account and again for the new order also it reduced QR 197.</span>
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<div><font><span style="font-size: 14px">The bank gave me the following reference number for debiting my account, 942978. </span></font></div>
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<div><font><span style="font-size: 14px">Kindly check and release this amount at your earliest.</span></font></div>
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<div><font><span style="font-size: 14px">I have shown below my text messages received from the bank for two deductions.</span></font></div>
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<div><font><span style="font-size: 14px">Thank you,</span></font></div>
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<img alt="image0.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjg1Njk5MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.pfmjqadoX63J0bCJec0rhJ3fcGvxoB2N5SNs4GhqLu4" data-id="2044006856990"><br>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 9 Dec 2022, at 5:24 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Faiz,</div>
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<br>Thank you for contacting us.<br><br>Please accept our apologies for the inconvenience caused.<br><br>Please note that your request number 4705035904 has not been successfully processed due to the failure of the payment by the bank.<br><br>You may have received a message from the bank informing you that the payment has been approved successfully. However, a problem occurred during the completion of the purchase process.<br><br>In the event that your account has already been debited and the amount has not been returned yet, please contact the bank and provide us with the number of the debiting process in order to serve you to the fullest.<br><br>Knowing that you have a new order 4705050181 dated 9/12/2022 with the value of 197 QAR, it is under delivery and will be delivered to you as soon as possible.<br><br>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box" dir="ltr">Thank You,<br style="box-sizing: border-box"><span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Centrepoint </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5439102