Subject: Note Added - [#5314839] Refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Dec 2022 11:04:14 +0000

Hi ,    Geetanjali Gadpelly added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5314839    Subject:  Refund   Requester: Honeylanguage145    Note Content:   <div class="WordSection1">
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<div>From: Rahul Nerkar (TCS) &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, December 11, 2022 1:56 PM<br>
<b>To:</b> Geetanjali Gadpelly &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fw: [#5314839] - Refund</div>
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<div class="MsoNormal"><span class="contentpasted0"><span style="font-size:12.0pt;color:black;background:white">Please forward to "Centrepoint" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span></span></div>
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<span style="font-size:12.0pt;color:#333333;background:white">Regards,</span><span style="color:#242424"></span>
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<span style="font-size:12.0pt;color:#333333;background:white">Rahul Nerkar.</span><span style="color:#242424"></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, December 6, 2022 10:03 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tharindu Rajapaksha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Geetanjali Gadpelly &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reshmaa KJ &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Shajan Joy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ajith Pillai &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nagamuni Reddy N &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Rohit Kamath (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sonal Gyanchandani (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Priyanka Gadiya (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#5314839] - Refund</span> </div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">I have processed the refund amount KD-7.09/- . The customer wants to refund KD- 8.62/- against the return of goods but previous refund amount KD-1.55/- refunded twice to
 customer by back-office team . </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">The total order purchase price is 27.07/- &amp; The total refund amount KD-27.07/-credited to customer account KD- 16.88/- dated 9-Nov-22, KD-1.55/- dated 9-Nov-22,  KD-1.55/-
 9-Nov-22 &amp; KD-7.09 dated 6-Dec-22 respectively. ( print screen attached for reference)</span></div>
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<span class="xcol-lg-12"><span style="font-size:12.0pt;color:black">Original Transaction ID</span></span><span class="xcol-lg-3"><span style="font-size:12.0pt;color:black">202231079181753</span></span><span style="font-size:12.0pt;color:black">
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Transaction Date/Time<span class="xcol-lg-3">Tue Dec 06 08:38:29 AST 2022</span>Post Date<span class="xcol-lg-2">1206</span></span></div>
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<span class="xcol-lg-12"><span style="font-size:12.0pt;color:black">Rahul Nerkar.</span></span><span style="font-size:12.0pt;color:black"></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, December 6, 2022 6:31 AM<br>
<b>To:</b> Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5314839] - Refund</span> </div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Hi Team,<br>
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With reference to order number: 8194050771<br>
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Can you please process the refund amount it’s getting rejected,<br>
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Email address: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
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Refund amount: KWD 8.62<br>
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Regards,</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5314839:1125156</span><span style="font-size:10.5pt">
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