Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 10 Dec 2022 11:22:42 +0000

Hi Jawa Antakli,  The customer has responded to the ticket.  Returns  Ticket comment <div>In my previous emails I provided the screeshot of contact number details, that is the number of that person who came to my address to collect the return and he had already taken it from my address on 1 December at 1:31 pm. Please contact that person for that product and resolve that issue. Again i am providing you the picture please contact it and asked him. <img class="ymail-preserve-class inline-image-guid-37A2AA99-8C29-49AB-B14D-90E35C7EE194 rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjgwNDU2NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.VB5FmejGGcIToPhQ2fLbgVUofD-S97scmNj_YX5iJnY" data-id="2044006804564" alt="Inline image" style="width: 100%">
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<span id="yahoo-rte-cursor-span"></span><br><br><br>Thanks <div>Vida Moiz</div>
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<div>On Saturday, December 10, 2022, 11:33 AM, vida naseem &lt;[email-masked]&gt; wrote:</div>
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Hi<div>Currently i am out of the country.. and I already handover that item to somebody which i already provided a contact details to you in previous email.</div>
<div>What should i do now please letme know</div>
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<br><br>Thanks <div>Vida Moiz</div>
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<div style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0" class="yiv4301927809yahoo-quoted-begin">On Saturday, December 10, 2022, 11:29 AM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5399464</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5399464<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Divyam jalan : </div>
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<div dir="ltr">Hi Vida,</div>
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<div dir="ltr">Thank you for contacting us.</div>
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<br>We apologize for the inconvenience caused.<br><br>We would like to inform you that our courier tried to collect the product but could not, now the return has been cancelled.<br><br>We would like to inform you that a return request has been created for order No. 9402454768 on 12/9/22 and the request will be received by the transportation partner within 2-5 working days. In the event that the returns are not received by the transport partner within the specified time, please contact us again in order to serve you to the fullest.<br><br>You can also track the return request via the tracking number RP120922001791.<br><br>We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.<br><br>Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.<br><br>We request you to please place a fresh order with us.<br><br>Thank you for your shopping and cooperation with us.</div>
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<br>Do not hesitate to contact us if you have any inquiries.<br><br>Thank you,<br>Centrepoint support team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5399464