Subject: New Reply Received - Shukran
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 10 Dec 2022 10:47:01 +0000

Hi Jawa Antakli,  The customer has responded to the ticket.  Shukran  Ticket comment <div dir="auto">My card is not activated.Please look into the matter and solve the problem.</div>
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<div>On Sat, 10 Dec 2022, 11:44 am Afna mohammed, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">My card is still not working</div>
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<div dir="ltr" class="gmail_attr">On Sat, 10 Dec 2022, 11:21 am Max, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5388382</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Md Bahashwan : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Afna,</div>
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<div><font color="#333333">Thank you for contacting us,</font></div>
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<div><font color="#333333"> We apologize for the inconvenience caused</font></div>
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<div><font color="#333333" dir="ltr">We would like to inform you that the Gift Card purchased on the value of (12.50) due to some tech issue and the gift cards have been blocked. The team is working to process the refund for the same. you will be notified once the refund has been processed.</font></div>
<div><font color="#333333"><br></font></div>
<div><font color="#333333">Feel free to contact us if you need further assistance.</font></div>
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<div><font color="#333333" dir="ltr">Thank you,<br>Max support team</font></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5388382