Subject: New Reply Received - Missing Confirmation Max Order Msg
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 09 Dec 2022 13:43:27 +0000

Hi Jawa Antakli,  The customer has responded to the ticket.  Missing Confirmation Max Order Msg  Ticket comment <div style="direction: ltr">Hi Again, </div>
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<div style="direction: ltr">FYI, I know I have order number <span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>9404469860 is ready for me to pick. To be clear again I have done today exactly date 09/12/2022 other online purchase. As previous email I am explaining that I got deduction amount from my bank but In max msg and history application I didn’t get any confirmation for my order. </span>
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<div style="direction: ltr"><span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'><br></span></div>
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<span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>I’ll again attach evidence from my bank details. Since I get msg from my bank I believe logically that my new purchase must be succefully done. </span><span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Reply me back again.</span><span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'> </span>
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<div style="direction: ltr"><span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'><img alt="image0.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjczODY2MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ssD7DiCacS62ALYltxYdC2-1GKbi_6BQKiI5Af--2AU" data-id="2044006738660"></span></div>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 9 Dec 2022, at 4:46 PM, Max &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
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<div dir="ltr">Hi Githla,</div>
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<br>Thank you reaching out to us and giving us the opportunity to serve you, <br><br>Please accept our sincere apologies for the inconvenience caused,<br><br>
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<div dir="ltr">We can see that you have an order number 9404469860 is now ready for collection. <br><br>
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<div dir="ltr">Kindly make sure to have your Emirates ID or Passport, during the pickup. <br> <br>Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process. </div>
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<div dir="ltr">And in the event that you mean another order, we kindly ask you to provide us with the order number so that we can provide full assistance.<br>
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<div>We thank you for your patience and kindness.<br><br>Do not hesitate to contact us if you have any other inquiries!<br><br>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box" dir="ltr">Thank You,<br style="box-sizing: border-box"><span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Max </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5438894