Subject: New Reply Received - Regarding: order cancellation
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 07 Dec 2022 16:13:52 +0000

Hi Jawa Antakli,  The customer has responded to the ticket.  Regarding: order cancellation  Ticket comment <div dir="auto">Issue resolved <div dir="auto">But kindly update your website if something is out of stock removed it from the list.....thanks </div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 7 Dec 2022, 3:21 pm Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5419770</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Jawa Antakli : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Shamsher,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Thank you for contacting us.</div>
<div dir="ltr">
<br>We really apologize for the inconvenience caused. This is definitely not the experience we want our customers to have when shopping with us.</div>
<div dir="ltr">
<br>However, please understand that whenever you place an order, all the items you want to purchase go to our quality team for quality checking to make sure they are in good condition to be sent to you.<br>We regret to inform you that the product (164632414 - - Colourblock Sweater with Crew Neck and Short Sleeves) from order No. (9404563121) has been canceled due to our out of stock\quality check, so we have partially shipped your order and the order invoice has been adjusted.<br>The order will be delivered within the specified time, and if you do not receive the order within the specified time,<br> please contact us again in order to serve you to the fullest.</div>
<div><br></div>
<div dir="ltr">And the Shukran points that you have used for this item was refunded back to your my credit and it will stay in my credit till you do the coming purchase, also please note that the total order invoice has been already amended after deducting the cancelled item price, you can check the order invoice once you receive the order<br><br>Feel free to get in touch with us for further assistance.</div>
<div dir="ltr"> <br>
</div>
</div>
<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span>Max </span>Support Team</div>
</div>
<div><br></div>
<br>

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5419770