Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 20 Apr 2023 04:43:31 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    [email-masked]           08:23 AM, 20th Apr                     User                    I made an order yesterday so want to  know if my order has been confirmed           08:23 AM, 20th Apr                     User                    My contact number 0561615570 name: Clement mendy           08:23 AM, 20th Apr                   Mais                   Good Morning Clement. Thank you for contacting Max. My name is Mais. We would be happy to help you.           08:24 AM, 20th Apr                     User                             08:25 AM, 20th Apr                     User                             08:25 AM, 20th Apr                     User                    I ordered for these 4 items           08:26 AM, 20th Apr                   Mais                   Could you please share with us the order number which is starting with 9           08:26 AM, 20th Apr                     User                    I can't get the order number sorry           08:28 AM, 20th Apr                     User                    But do you still have the above items in stock           08:28 AM, 20th Apr                   Mais                   Could you please confirm if you have placed the order or not?           08:28 AM, 20th Apr                     User                    I placed the order since yesterday and i have been waiting for a call for confirmation of my order but no           08:30 AM, 20th Apr                   Mais                   Please share with us the email which you have placed the order from           08:30 AM, 20th Apr                     User                    [email-masked]           08:30 AM, 20th Apr                   Mais                   We regret to inform you that we are unable to find any order has been placed recently using this email           08:32 AM, 20th Apr                     User                    So what can i do           08:33 AM, 20th Apr                     User                    I need these 4 items           08:33 AM, 20th Apr                     User                    You accept cod right?           08:33 AM, 20th Apr                   Mais                   Yes sure we accept it, however we kindly ask you to please confirm the order from your end so that the order can be placed.           08:34 AM, 20th Apr                     User                    Am trying to do that but i don't know why it's not going through           08:35 AM, 20th Apr                   Mais                   Please click on Processed to Checkout so that you can move to the next step           08:36 AM, 20th Apr                     User                    Any whatsapp number to use and place an order           08:36 AM, 20th Apr                     User                    Proceed to checkout is not going through either           08:36 AM, 20th Apr                   Mais                   Could you please share with us screenshot about the issue you are facing           08:37 AM, 20th Apr                     User                    Have been try since early hours of yesterday           08:37 AM, 20th Apr                   Mais                   Could you please share with us screenshot about the issue you are facing           08:38 AM, 20th Apr                     User                    Each time i press on proceed something like red color appears in less than a second so it's difficult to make a screenshot           08:39 AM, 20th Apr                     User                             08:40 AM, 20th Apr                   Mais                   Please be assured as we have now escalated this issue to our technical team and they are closely working on this to fix it for you.             08:40 AM, 20th Apr                   Mais                   We will get in touch with you at the soonest we can           08:40 AM, 20th Apr                     User                    2 of the items are almost out of stock           08:40 AM, 20th Apr                     User                             08:41 AM, 20th Apr                     User                             08:41 AM, 20th Apr                     User                             08:41 AM, 20th Apr                   Mais                   Please allow us the time and we will check with the team and update you accordingly           08:41 AM, 20th Apr                     User                    Ok           08:41 AM, 20th Apr                   Mais                   Is there anything else I can assist you with?           08:42 AM, 20th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           08:43 AM, 20th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6126970