Subject: Ticket Assigned - Conversation with Amreen shabir
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 20 Apr 2023 02:58:09 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Amreen shabir Amreen shabir                    [email-masked]           06:32 AM, 20th Apr                     Amreen shabir                    Hi           06:32 AM, 20th Apr                     Amreen shabir                    My problen is i have ordered some 2 shirts and 1 trouser           06:32 AM, 20th Apr                     Amreen shabir                    Which doesn't  fit me well nor i didn't  like the print           06:33 AM, 20th Apr                     Amreen shabir                    So how can i get refund           06:33 AM, 20th Apr                     Amreen shabir                    Or can i use refund payment on online           06:34 AM, 20th Apr                     Amreen shabir                    Because in stores there is no discounts           06:34 AM, 20th Apr                   Mais                   Good Morning Amokhan. Tha
 nk you for contacting Centrepoint. My name is Mais. We would be happy to help you.           06:35 AM, 20th Apr                   Mais                   We regret to inform you that we do not have online exchange option available at this time, however we can arrange a return process for the items through the online and you will receive the refund and then you can re order the items you wish with your specified size.  Otherwise, you can return the items to the store and you can check with them about their return/exchange policy.           06:35 AM, 20th Apr                   Mais                   Is there anything else I can assist you with?           06:37 AM, 20th Apr                     Amreen shabir                    Yes           06:40 AM, 20th Apr                     Amreen shabir                    I want to ask that on any branch can i exchange or the branch near by me only?           06:40 AM, 20th Apr                     Amreen shabir                    What is the timmin
 g of ruwi branch           06:41 AM, 20th Apr                   Mais                   Kindly note that you can check with the nearest store to you           06:41 AM, 20th Apr                     Amreen shabir                    And i would like to have return policy online           06:41 AM, 20th Apr                   Mais                   As well, the stores will open from 11 AM till 12 AM and from Saturday to Friday           06:41 AM, 20th Apr                     Amreen shabir                    Refund also           06:41 AM, 20th Apr                   Mais                   Kindly note that if you want to return through the online, just please share with us the order number along with the names of the items you want to return and we will do the needful           06:42 AM, 20th Apr                     Amreen shabir                    Who will come to take them back           06:42 AM, 20th Apr                     Amreen shabir                    ??           06:42 AM, 20th A
 pr                     Amreen shabir                    In store the staff behaviour is very rude           06:43 AM, 20th Apr                     Amreen shabir                    And if someone return something they look that v r asking for there own money not ours           06:44 AM, 20th Apr                     Amreen shabir                    I have no problem to go on store           06:44 AM, 20th Apr                     Amreen shabir                    Should i get same discount as online or in store there is no discounts available?           06:45 AM, 20th Apr                     Amreen shabir                    Please let me know           06:45 AM, 20th Apr                   Mais                   Kindly note that we will do our best to assist you at the stores to the fullest, and we are really sorry for bothering you.           06:46 AM, 20th Apr                   Mais                   Kindly note that in case you return through the online the courier will collect your i
 tems within 3-5 working days from your home address           06:46 AM, 20th Apr                   Mais                   As well, please note that there are a variety from the promotions and the offers at the stores           06:47 AM, 20th Apr                   Mais                   Is there anything else I can assist you with?           06:48 AM, 20th Apr                     Amreen shabir                    Ok.i will let u know           06:49 AM, 20th Apr                     Amreen shabir                    I try to go store           06:50 AM, 20th Apr                     Amreen shabir                    If i find a way           06:50 AM, 20th Apr                     Amreen shabir                    I will return the item and collect other items           06:50 AM, 20th Apr                     Amreen shabir                    But if i didn't  get anything there           06:50 AM, 20th Apr                     Amreen shabir                    Then i will ask u to return it onl
 ine ok?           06:50 AM, 20th Apr                   Mais                   Yes sure, and we will be happy to assist you anytime you want.           06:52 AM, 20th Apr                   Mais                   We thank your patience and understanding.           06:52 AM, 20th Apr                     Amreen shabir                    And how many days for return? Or exchange?           06:52 AM, 20th Apr                   Mais                   Kindly note that you can return your items within 14 days starting from the date of receiving the order           06:53 AM, 20th Apr                   Mais                   Is there anything else I can assist you with?           06:55 AM, 20th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           06:57 AM, 20th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/612608
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