Subject: Ticket Assigned - Conversation with Zahra
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 19 Apr 2023 03:27:03 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Zahra Zahra                    [email-masked]           07:23 AM, 19th Apr                     Zahra                    I placed an order on the 16th, and it should have arrived on the same day of the 16th. I was not contacted by anyone and did not not receive my order. 17th nothing again.  18th early morning i received a message that said "Hi, we missed you! We were unable to deliver your order 7826957073 on 2023-04-18 00:33:58. We'll make another delivery attempt soon." Without being contacted by anyone!! I called you twice and you said that i will receive my order without any mistakes again.  I did not receive the order. Today is 19th and still nothing and no contact by anyone! Our door bell does not work and everytime i have a delivery, they call my phone number but this time nobody is calling me or contacting me! Please change the driver as he is not doing his job!! And get me my order immediately!!!           07:23 AM, 19th Apr                   Mais                   Good Morning Zahraa. Thank you for contacting Max, This is Mais. I will be happy to assist you today.           07:24 AM, 19th Apr                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           07:24 AM, 19th Apr                   Mais                   Could you please confirm your contact number and your address?           07:24 AM, 19th Apr                     Zahra                    39343100           07:24 AM, 19th Apr                     Zahra                    Busaiteen 228, road 2854, house 3780           07:25 AM, 19th Apr                     Zahra                    39443100 ***           07:25 AM, 19th Apr                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             07:25 AM, 19th Apr                   Mais                   We will get in touch with you and deliver your order at the soonest we can           07:25 AM, 19th Apr                     Zahra                    Thank you           07:25 AM, 19th Apr                   Mais                   Is there anything else I can assist you with?           07:25 AM, 19th Apr                     Zahra                    No thank you           07:26 AM, 19th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           07:26 AM, 19th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6114839