Subject: Ticket Assigned - Conversation with Jehad.hamdi93
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 Apr 2023 02:45:09 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jehad.hamdi93 Jehad.hamdi93                    [email-masked]           06:39 AM, 19th Apr                     Jehad.hamdi93                    I placed an order and got an email that it was not processed even though money was deducted from my account!           06:39 AM, 19th Apr                   Mais                   Good Morning Dear Customer. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           06:39 AM, 19th Apr                   Mais                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9427717852 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9427717875.           06:41 AM, 19th Apr                   Mais                   The payment has been captured only once from your account which is for the new successfully placed order.           06:41 AM, 19th Apr                   Mais                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           06:41 AM, 19th Apr                     Jehad.hamdi93                    thank you mais! that makes sense. thank you for your help and will be waiting for the new email           06:43 AM, 19th Apr                   Mais                   Is there anything else I can assist you with?           06:43 AM, 19th Apr                     Jehad.hamdi93                    no thank u that’s it           06:44 AM, 19th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           06:44 AM, 19th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6114519