Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 Apr 2023 02:42:49 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    [email-masked]           06:34 AM, 19th Apr                     User                    Hi good morning. Could please check this order no #9427635700 I have saw I can pick up this order today 19/4/2023 when I ordered           06:34 AM, 19th Apr                   Mais                   Good Morning Dear Customer. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           06:34 AM, 19th Apr                   Mais                   Please give me a minute to check.           06:34 AM, 19th Apr                   Mais                   We would like to inform you that the expected date of the order to be ready for collection is today on 19-4-23, so please allow us the time           06:35 AM, 19th Apr                   Mais                   Knowing that you will receive a message when the order will be ready for collection.           06:35 AM, 19th Apr                     User                    Because I ordered for eid day if I didn’t get on time I need to cancel           06:36 AM, 19th Apr                     User                    I hope it will ready by today           06:37 AM, 19th Apr                   Mais                   Yes please allow us this day and we will process the order so that you can collect it successfully.           06:37 AM, 19th Apr                     User                    ok and one more thing           06:37 AM, 19th Apr                   Mais                   Yes please           06:38 AM, 19th Apr                     User                    I canceled one order yesterday. How many days refund will take to credit?           06:39 AM, 19th Apr                   Mais                   We would like to inform you that we have processed the refund of amount AED33.15 on 18-4-23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           06:40 AM, 19th Apr                     User                    Ok thank you           06:40 AM, 19th Apr                   Mais                   Is there anything else I can assist you with?           06:41 AM, 19th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           06:42 AM, 19th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6114449