Subject: New Reply Received - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 18 Apr 2023 13:10:58 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Conversation with User  Ticket comment <font>

</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Dear
valued customer,</span></div>
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</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Thank
you for using Aramex shipping services.</span></div>
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</font><div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 12pt">Please note the shipment number you shared has no data at our side, appreciate you to advise us with the pickup number to check it with the concerned team.</span></div>
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</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Please
don’t hesitate to contact us for any further assistance.</span></div>
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</font><br> <br> <span style="font-family: Calibri; font-size: 16px"><font>

</font><div style="margin: 0in 0in 0pt"><a rel="noreferrer"><b><span style='color: black; mso-ascii-font-family: Calibri; mso-fareast-font-family: "Times New Roman"; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; mso-no-proof: yes'>Karam Azeez</span></b></a></div>
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</font><div style="margin: 0in 0in 0pt"><span style="mso-bookmark: _MailAutoSig"><span style='color: black; mso-ascii-font-family: Calibri; mso-fareast-font-family: "Times New Roman"; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; mso-no-proof: yes'>Customer Service Executive</span></span></div>
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</font><div style="margin: 0in 0in 0pt"><span style="mso-bookmark: _MailAutoSig"><span style='color: black; font-size: 10pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: "Times New Roman"; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; mso-no-proof: yes'>Aramex International LLC. – Egypt</span></span></div>
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</font><div style="margin: 0in 0in 0pt"><span style="mso-bookmark: _MailAutoSig"><span style='color: rgb(217, 217, 217); font-family: "Calibri Light",sans-serif; font-size: 8pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes'>_____________________________________</span></span></div>
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</font><div style="margin: 0in 0in 0pt"><span style="mso-bookmark: _MailAutoSig"><span lang="en-AE" style='color: black; font-size: 7pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: "Times New Roman"; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; mso-no-proof: yes; mso-ansi-language: #4C09'> </span></span></div>
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</font><div style="margin: 0in 0in 0pt"><span style="mso-bookmark: _MailAutoSig"><span style='color: black; font-size: 10pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: "Times New Roman"; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; mso-no-proof: yes'>T.  +201275890554 </span></span></div>
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<span style="mso-bookmark: _MailAutoSig"><span style='color: black; font-size: 10pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-no-proof: yes'>A. </span></span><span style="mso-bookmark: _MailAutoSig"><span style='color: red; font-size: 10pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-no-proof: yes'>/// </span></span><span style="mso-bookmark: _MailAutoSig"><span style='color: black; font-size: 10pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-no-proof: yes'>parsnips.whisker.threaded</span></span><span style="mso-bookmark: _MailAutoSig"><span style='color: rgb(31, 56, 100); font-family: "Arial Nova",sans-serif; font-size: 10pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-no-proof: yes'> </span></span>
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</font><div style="margin: 0in 0in 0pt"><span style="mso-bookmark: _MailAutoSig"><span style='color: black; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-no-proof: yes'> </span></span></div>
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<a href="https://www.aramex.com/jo/ar" rel="noreferrer"><span style="mso-bookmark: _MailAutoSig"><span style='color: rgb(19, 40, 75); font-size: 7.5pt; text-decoration: none; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-no-proof: yes; text-underline: none'><span style="mso-ignore: vglayout"><font><img width="26" height="26" alt="cid:[email-masked]"></font></span></span></span></a><a href="https://www.facebook.com/Aramex/" rel="noreferrer"><span style="mso-bookmark: _MailAutoSig"><span style='color: rgb(19, 40, 75); font-size: 7.5pt; text-decoration: none; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-no-proof: yes; text-underline: none'><span style="mso-ignore: vglayout"><font><img width="26" height="26" alt="cid:[email-masked]"></font></span></span></span></a><a href="https://twitter.com/aramex" rel="noreferrer"><span style="mso-bookmark: _MailAutoSig"><span style='color: rgb(19, 40, 75); font-size: 7.5pt; text-decoration: none; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-no-proof: yes; text-underline: none'><span style="mso-ignore: vglayout"><font><img width="26" height="26" alt="cid:[email-masked]"></font></span></span></span></a><a href="https://www.instagram.com/aramex/" rel="noreferrer"><span style="mso-bookmark: _MailAutoSig"><span style='color: rgb(19, 40, 75); font-size: 7.5pt; text-decoration: none; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-no-proof: yes; text-underline: none'><span style="mso-ignore: vglayout"><font><img width="26" height="26" alt="cid:[email-masked]"></font></span></span></span></a><a href="https://www.youtube.com/aramextv" rel="noreferrer"><span style="mso-bookmark: _MailAutoSig"><span style='color: rgb(19, 40, 75); font-size: 7.5pt; text-decoration: none; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-no-proof: yes; text-underline: none'><span style="mso-ignore: vglayout"><font><img width="26" height="26" alt="cid:[email-masked]"></font></span></span></span></a><a href="https://www.linkedin.com/company/aramex/" rel="noreferrer"><span style="mso-bookmark: _MailAutoSig"><span style='color: rgb(19, 40, 75); font-size: 7.5pt; text-decoration: none; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-no-proof: yes; text-underline: none'><span style="mso-ignore: vglayout"><font><img width="26" height="26" alt="cid:[email-masked]"></font></span></span></span></a><span style="mso-bookmark: _MailAutoSig"><span style='color: rgb(19, 40, 75); font-size: 7.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-no-proof: yes'><font><img width="26" height="26" alt="cid:[email-masked]"></font></span></span>
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</font><div style="margin: 0in 0in 0pt"><span style="mso-bookmark: _MailAutoSig"><span style='color: rgb(19, 40, 75); font-size: 7.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-no-proof: yes'><font><img width="374" height="98" alt="cid:[email-masked]"></font></span></span></div>

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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 4/18/2023 2:57:00 PM<br><b>To:</b> [email-masked]; [email-masked]<br><b>CC:</b> [email-masked]<br><b>Subject:</b> RE: RE: RE: [#6102192] - Conversation with User [CaseReference:CAI/0423/15897]</span>
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<br><font>CAI Aramex Customer Service team.<br>
Your request has been received and will be viewed by a member of our team.
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The case reference assigned to your request is: CAI/0423/15897 . Please make sure to keep the case reference number in the subject field for all communications related to this request.
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Working Days : SUN, MON, TUE, WED, THU  <br>
Working Hours : (9:00 AM â€“ 5:00 PM GMT +2)<br>

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<b><span style='font-family: "Tahoma","sans-serif"; font-size: 10pt'>From:</span></b><span style='font-family: "Tahoma","sans-serif"; font-size: 10pt'> [email-masked] <br><b>Sent:</b> 4/18/2023 2:56:47 PM<br><b>To:</b> [email-masked]; [email-masked]<br><b>Cc:</b> [email-masked]<br><b>Subject:</b> RE: RE: [#6102192] - Conversation with User</span>
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<div class="MsoNormal">Dears,</div>
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<div class="MsoNormal">Please assist to send all Egypt requests to: <a id="OWAAM4A00200A53954669BB96D58CC453C598" href="mailto:[email-masked]" rel="noreferrer">
<span style="background: rgb(225, 223, 221); color: rgb(43, 87, 154); text-decoration: none">@Service Center - CAI E-commerce A</span></a>. Thanks.</div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size: 12pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size: 10pt">Customer Success Specialist</span></div>
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<span style="width: 415px; height: 1px; margin-top: 110px; margin-left: 10px; mso-ignore: vglayout">[Attached Image]</span><b><span style="font-size: 10pt"> </span></b>
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<div class="MsoNormal"><span style="font-size: 10pt">T.  +971 4 6076421</span></div>
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<div class="MsoNormal"><span style="font-size: 10pt">T.  +966 115121821</span></div>
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<span style="width: 150px; height: 80px; margin-top: 152px; margin-left: 303px; mso-ignore: vglayout">[Attached Image]</span><a href="https://www.aramex.com/" rel="noreferrer"><span style="color: windowtext; font-size: 7.5pt; text-decoration: none">[Attached Image]</span></a><span style="font-size: 8pt"> </span><a href="https://www.facebook.com/aramex" rel="noreferrer"><span style="color: windowtext; font-size: 7.5pt; text-decoration: none">[Attached Image]</span></a><span style="font-size: 7.5pt"> </span><a title="https://twitter.com/aramex" href="https://twitter.com/aramex" rel="noreferrer"><span style="color: windowtext; font-size: 7.5pt; text-decoration: none">[Attached Image]</span></a><span style="font-size: 7.5pt"> </span><a title="https://www.instagram.com/aramex" href="https://www.instagram.com/aramex" rel="noreferrer"><span style="color: windowtext; font-size: 7.5pt; text-decoration: none">[Attached Image]</span></a><span style="font-size: 7.5pt"> </span><a title="https://www.youtube.com/aramextv" href="https://www.youtube.com/aramextv" rel="noreferrer"><span style="color: windowtext; font-size: 7.5pt; text-decoration: none">[Attached Image]</span></a><span style="font-size: 7.5pt"> </span><a title="https://www.linkedin.com/company/aramex" href="https://www.linkedin.com/company/aramex" rel="noreferrer"><span style="color: windowtext; font-size: 7.5pt; text-decoration: none">[Attached Image]</span></a>
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<b>From:</b> Max &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, April 18, 2023 12:13 PM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#6102192] - Conversation with User</div>
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<strong><span style='color: red; font-family: "Calibri",sans-serif; font-size: 10.5pt'>[CAUTION: EXTERNAL EMAIL] </span></strong><span style="color: red; font-size: 10.5pt">This email originated
<strong><span style='font-family: "Calibri",sans-serif'>outside</span></strong> of Aramex.
<strong><span style='font-family: "Calibri",sans-serif'>DO NOT CLICK</span></strong> on
<strong><span style='font-family: "Calibri",sans-serif'>LINKS</span></strong> or <strong>
<span style='font-family: "Calibri",sans-serif'>ATTACHMENTS </span></strong>unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to
<strong><span style='font-family: "Calibri",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color: red">[email-masked]</span></a>. #BeCyberSmart</span></strong></span><span style="font-size: 11.5pt"></span>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Please assist us with this.</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Problem Statement: Refund Follow Up</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Order id: 2110249279</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Order date: Mar 16, 2023</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Item Id: 164760411 - 164760417 - 165240125 </span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Issue description: As per the online tracking, we can see that the returned items were collected on Mar 20 but not delivered back to us, please advise under which tracking id the
 collected items were returned back to us.</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Thanks for your help!</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Regards,</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Mais.</span></div>
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</span><span style='color: white; font-family: "fdtktid",serif; font-size: 1pt'>6102192:1125156</span><span style="font-family: -apple-system; font-size: 10.5pt">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6102192