Subject: Note Added - [#6102192] Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 18 Apr 2023 12:56:48 +0000 (UTC)

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6102192    Subject:  Conversation with User   Requester: User    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dears,</div>
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<div class="MsoNormal">Please assist to send all Egypt requests to: <a id="OWAAM4A00200A53954669BB96D58CC453C598" href="mailto:[email-masked]" rel="noreferrer">
<span style="color:#2B579A;background:#E1DFDD;text-decoration:none">@Service Center - CAI E-commerce A</span></a>. Thanks.</div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Aramex International LLC. </span></div>
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<span style="mso-ignore:vglayout;margin-left:10px;margin-top:110px;width:415px;height:1px"><img width="277" height="1" style="width:2.8819in;height:.0069in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzY0MjM5NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xa5e2InWpTOOqr5kHqm0whK2ZPPQom_eayrbsb3-qI4" data-id="2044017642394"></span><b><span style="font-size:10.0pt"> </span></b>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +971 4 6076421</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +966 115121821</span></div>
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<span style="mso-ignore:vglayout;margin-left:303px;margin-top:152px;width:150px;height:80px"><img width="100" height="53" style="width:1.0416in;height:.5555in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzY0MjM5NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.vCEtsnd4RUnuBiE7ejSXxWWl3AbJ5eBFB_aXQfDi1dQ" data-id="2044017642396"></span><a href="https://www.aramex.com/" rel="noreferrer"><span style="font-size:7.5pt;color:windowtext;text-decoration:none"><img width="27" height="27" style="width:.2777in;height:.2777in" id="Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzY0MjM5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.otTmO45htL2a7DXXMhj3tyi_NJnucGn_yWHjuFSYxvU" data-id="2044017642397" alt="Shape

Description automatically generated with low confidence"></span></a><span style="font-size:8.0pt"> </span><a href="https://www.facebook.com/aramex" rel="noreferrer"><span style="font-size:7.5pt;color:windowtext;text-decoration:none"><img width="27" height="27" style="width:.2777in;height:.2777in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzY0MjM5OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.INYMGquWWgjQnzJeZawnxha2ZuRAjf0zcwGFR7ip4QE" data-id="2044017642398" alt="Logo, icon

Description automatically generated"></span></a><span style="font-size:7.5pt"> </span><a href="https://twitter.com/aramex" title="https://twitter.com/aramex" rel="noreferrer"><span style="font-size:7.5pt;color:windowtext;text-decoration:none"><img width="27" height="27" style="width:.2777in;height:.2777in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzY0MjM5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rMGSOtb-grxVZMQAixzeRFgn5mtsAAZM-h2YBiPATkc" data-id="2044017642399" alt="A bright light in the dark

Description automatically generated with low confidence"></span></a><span style="font-size:7.5pt"> </span><a href="https://www.instagram.com/aramex" title="https://www.instagram.com/aramex" rel="noreferrer"><span style="font-size:7.5pt;color:windowtext;text-decoration:none"><img width="27" height="27" style="width:.2777in;height:.2777in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzY0MjQwMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ZPQ7oSpGjCsDvGGYqGp7rljkFr_GftVPiVYMKm5aIfU" data-id="2044017642400" alt="Icon

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Description automatically generated"></span></a><span style="font-size:7.5pt"> </span><a href="https://www.linkedin.com/company/aramex" title="https://www.linkedin.com/company/aramex" rel="noreferrer"><span style="font-size:7.5pt;color:windowtext;text-decoration:none"><img width="28" height="28" style="width:.2916in;height:.2916in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzY0MjQwMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MiKGVlbJMJ0WwMUP7Q8C9JZ8g3rZ6fBd8iBlM5dHSbI" data-id="2044017642403" alt="Icon

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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, April 18, 2023 12:13 PM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#6102192] - Conversation with User</div>
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<strong><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:red'>[CAUTION: EXTERNAL EMAIL] </span></strong><span style="font-size:10.5pt;color:red">This email originated
<strong><span style='font-family:"Calibri",sans-serif'>outside</span></strong> of Aramex.
<strong><span style='font-family:"Calibri",sans-serif'>DO NOT CLICK</span></strong> on
<strong><span style='font-family:"Calibri",sans-serif'>LINKS</span></strong> or <strong>
<span style='font-family:"Calibri",sans-serif'>ATTACHMENTS </span></strong>unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to
<strong><span style='font-family:"Calibri",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:red">[email-masked]</span></a>. #BeCyberSmart</span></strong></span><span style="font-size:11.5pt"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please assist us with this.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Refund Follow Up</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order id: 2110249279</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order date: Mar 16, 2023</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">AWB: 47799921120</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Item Id: 164760411 - 164760417 - 165240125 </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue description: As per the online tracking, we can see that the returned items were collected on Mar 20 but not delivered back to us, please advise under which tracking id the
 collected items were returned back to us.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thanks for your help!</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Mais.</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>6102192:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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Attachments :
1. <a href='https://helpae.maxfashion.com/helpdesk/attachments/2044017642407'>aramex.png</a>