Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 18 Apr 2023 10:02:20 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           01:36 PM, 18th Apr                     User                    I was talking with Reena           01:37 PM, 18th Apr                     User                    Order 4727450001           01:37 PM, 18th Apr                     User                    I sent for her my request           01:37 PM, 18th Apr                     User                    And she ask me about the order number           01:38 PM, 18th Apr                     User                    Hello           01:45 PM, 18th Apr                   Mais                   Good Afternoon Dear Customer. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           01:47 PM, 18th Apr                   Mais                   Please give me a minute to check.           01:47 PM, 18th Apr                   Mais                   A
 s per our records the order has been delivered on 18-4-23, could you please elaborate your query so that we can check for you furthrt           01:48 PM, 18th Apr                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           01:49 PM, 18th Apr                   Mais                   I have not received a response from you still, please confirm if we are still connected?           01:51 PM, 18th Apr                     User                    Hello           01:52 PM, 18th Apr                     User                    In my order there is 1 shoes adidas           01:52 PM, 18th Apr                     User                    Size 43,5           01:52 PM, 18th Apr                     User                    When i receive and try it its small           01:53 PM, 18th Apr                     User                    And not fitt           01:53 PM, 18th Apr                     User                    I need the size 44           0
 1:53 PM, 18th Apr                     User                    My request is can they bring for me the size 44           01:53 PM, 18th Apr                     User                    When they will come to return the one with me now           01:54 PM, 18th Apr                     User                    I mean on the same time           01:54 PM, 18th Apr                     User                    Hello           01:57 PM, 18th Apr                     User                    Hello           01:57 PM, 18th Apr                     User                    Any one here           01:57 PM, 18th Apr                   Mais                   We regret to inform you that we do not have online exchange option available at this time, however we can arrange a return process for the items through the online and you will receive the refund and then you can re order the items you wish with your specified size.  Otherwise, you can return the items to the store and you can check with them about th
 eir return/exchange policy.           01:58 PM, 18th Apr                   Mais                   Is there anything else I can assist you with?           01:59 PM, 18th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:02 PM, 18th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6105465