Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 18 Apr 2023 04:10:44 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           07:55 AM, 18th Apr                   Mais                   Good Morning Dear Customer. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           07:56 AM, 18th Apr                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           07:57 AM, 18th Apr                     User                    Hi           07:58 AM, 18th Apr                     User                    I was suppose to receive my order yearly.           07:58 AM, 18th Apr                     User                    can you check? Because I still haven’t receive it           07:59 AM, 18th Apr                   Mais                   Could you please share your order number so that I can assist you further?           07:59 AM, 18th Apr                     User                    Order#9427232489           07:59 AM, 18th Apr                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           08:02 AM, 18th Apr                     User                    0528163808           08:02 AM, 18th Apr                     User                    801, C01 Tower, Al Reem Island, Abu Dhabi           08:03 AM, 18th Apr                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             08:05 AM, 18th Apr                   Mais                   We will get in touch with you at the soonest we can           08:05 AM, 18th Apr                     User                    Okay           08:05 AM, 18th Apr                   Mais                   Is there anything else I can assist you with?           08:06 AM, 18th Apr                     User                    But I was expecting it to come yesterday           08:06 AM, 18th Apr                     User                    it was same day delivery           08:06 AM, 18th Apr                   Mais                   Please allow us the time and we will deliver your order at the soonest we can           08:10 AM, 18th Apr                     User                    Ok           08:10 AM, 18th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           08:10 AM, 18th Apr                     User                    You too           08:10 AM, 18th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6102050