Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 18 Apr 2023 04:07:57 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hey there           07:47 AM, 18th Apr                   Mais                   Good Morning Dear Customer. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           07:47 AM, 18th Apr                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           07:49 AM, 18th Apr                   Mais                   I have not received a response from you still, please confirm if we are still connected?           07:50 AM, 18th Apr                     User                    I have ordered some clothes by the last Sunday           07:50 AM, 18th Apr                     User                    Till now it's not delivered           07:51 AM, 18th Apr                     User                    And I have received a message that's out for delivery by yesterday           07:51 AM, 18th Apr                     User                    Still I didn't receive that           07:51 AM, 18th Apr                   Mais                   Could you please share with us the exact order number?           07:51 AM, 18th Apr                     User                    Yeah sure           07:52 AM, 18th Apr                     User                    9427004392           07:52 AM, 18th Apr                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           07:53 AM, 18th Apr                     User                    0524250567           07:53 AM, 18th Apr                     User                    Wafi Group Staff Accommodation, Muhaisnah 2, Sonapur, Dubai           07:54 AM, 18th Apr                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             07:55 AM, 18th Apr                   Mais                   We will get in touch with you at the soonest we can.           07:55 AM, 18th Apr                     User                    Make sure that the courier will deliver by today           07:56 AM, 18th Apr                   Mais                   Please be assured that we will do our best to deliver your order as soon as we can           07:57 AM, 18th Apr                     User                    And it's a poor experience from your courier team           07:57 AM, 18th Apr                     User                    Same day delivery for dubai...it's almost 3 days gone           07:57 AM, 18th Apr                     User                    Still I didn't receive the courier           07:57 AM, 18th Apr                   Mais                   Please accept our full apology, we will do our best to raise our quality service and improve our performance in order to meet all your wish           07:59 AM, 18th Apr                   Mais                   Please allow us the time and we will do the needful           07:59 AM, 18th Apr                     User                    Fine...And make it fast it's your costumer request           08:00 AM, 18th Apr                   Mais                   Sure, we will do our best to sort out this issue at the soonest we can           08:03 AM, 18th Apr                   Mais                   Is there anything else I can assist you with?           08:05 AM, 18th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           08:07 AM, 18th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6102037