Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 18 Apr 2023 03:14:57 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi there. I need to make payment on an order I placed yesterday. The payment wasn’t processed and it’s being delivered today.           06:59 AM, 18th Apr                     User                    Order number is 9427314651           06:59 AM, 18th Apr                   Mais                   Good Morning Dear Customer. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           07:04 AM, 18th Apr                   Mais                   Please give me a minute to check.           07:04 AM, 18th Apr                     User                    Thank you           07:06 AM, 18th Apr                   Mais                   We'd like to confirm you that order 9427314651 has not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           07:07 AM, 18th Apr                   Mais                   Knowing that you have a new order 9427314656 dated on Apr 17, 2023 with a value of AED159.00 and it was paid by APPLE_PAY. It is under delivery and will be delivered to you as soon as possible.           07:08 AM, 18th Apr                   Mais                   Is there anything else I can assist you with?           07:10 AM, 18th Apr                     User                    Ok so nothing to be paid upon delivery?           07:10 AM, 18th Apr                   Mais                   Kindly note that you do not have to pay anything.           07:11 AM, 18th Apr                   Mais                   Is there anything else I can assist you with?           07:13 AM, 18th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           07:14 AM, 18th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6101611