Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 16 Apr 2023 11:33:59 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    And what about this order 9426499527 ?           03:12 PM, 16th Apr                   Mais                   Good Afternoon Dear customer, Thank you for contacting Splash. I'm Mais. I will be happy to help you.           03:16 PM, 16th Apr                   Mais                   Please give me a minute to check.           03:16 PM, 16th Apr                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           03:17 PM, 16th Apr                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           03:20 PM, 16th Apr                   Mais                   have not received a response from you still, please confirm if we are still connected?           03:22 PM, 16th Apr                     User                    0581819447           03:22 PM, 16th Apr                     User                    Shop no Bak 11,near EA gate, Dragon mart 1 ,Dubai           03:23 PM, 16th Apr                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             03:24 PM, 16th Apr                   Mais                   We will get in touch with you at the soonest we can           03:24 PM, 16th Apr                     User                    Can you inform  when they'll deliver this?Because they already wasted too much time for one delivery and at last returned than           03:27 PM, 16th Apr                     User                    *that one.           03:28 PM, 16th Apr                     User                    Very unprofessional service           03:28 PM, 16th Apr                   Mais                   Please accept our full apology for the delay, we will do our best to solve this issue at the soonest we can and to deliver your items on a priority.           03:30 PM, 16th Apr                   Mais                   Is there anything else I can assist you with?           03:32 PM, 16th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           03:33 PM, 16th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6082863