Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 16 Apr 2023 11:11:31 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           02:53 PM, 16th Apr                   Mais                   Good Afternoon Dear Customer. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           02:57 PM, 16th Apr                     User                    Yes           02:57 PM, 16th Apr                     User                    I cant find my refund credit in shukran wallet           02:58 PM, 16th Apr                     User                             03:00 PM, 16th Apr                     User                    Are you there ?           03:00 PM, 16th Apr                   Mais                   Please give me a minute to check.           03:02 PM, 16th Apr                     User                    sure           03:02 PM, 16th Apr                   Mais                   We have checked your order number 9426296623, a
 nd found that the amount AED 49.0 has been returned to your My Credit successfully by us.           03:04 PM, 16th Apr                   Mais                   We would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           03:04 PM, 16th Apr                   Mais                   In the event that you are unable to see the amount in your balance, please make sure that you are logged into your account linked to the email [email-masked]           03:04 PM, 16th Apr                     User                    but i cant see it in the app , shukran wallet pay           03:04 PM, 16th Apr                   Mais                   Kindly note that it is the same of My Credit Wallet.           03:08 PM, 16th Apr                   Mais                   Is there anything else I can assist you with?           03:09 PM, 16th Apr                   Mais                   It was a pleasure to assist
  you. Thank you for shopping with Splash.  Have a nice day!           03:11 PM, 16th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6082625