Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 16 Apr 2023 11:01:16 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           02:48 PM, 16th Apr                     User                    I ordered bodysuit for baby girl twice .. and both time I received wrong item           02:48 PM, 16th Apr                   Mais                   Good Afternoon Dear Customer. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:57 PM, 16th Apr                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           02:57 PM, 16th Apr                   Mais                   We regret to inform you that we do not have online exchange option available at this time, however we can arrange a return process for the items through the online and you will receive the refund and then yo
 u can re order the items you wish, and we will do our best to deliver it correctly.  Otherwise, you can return the items to the store and you can check with them about their return/exchange policy.           02:57 PM, 16th Apr                   Mais                   Is there anything else I can assist you with?           02:59 PM, 16th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:01 PM, 16th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6082511