Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 16 Apr 2023 09:44:24 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi there, splash picked up the return for 2 items together one item (yellow printed t-shirt with crew neck and short sleeves) from order # 9424988580 and one item (2Xtremz floral printed shirt with rifles sleeves) from order # 9425424064. Although both items were returned, I received a message today that “ We've cancelled your return for order # 9424988580 , Printed T-shirt with Crew Neck...  as requested by you. Please reach out to us for anything further.” Can you please double check with the agent that picked up both items and refund the amount for the returned items.           01:26 PM, 16th Apr                     User                    Hi there, splash picked up the return for 2 items together one item (yellow printed t-shirt with crew neck and short sleeves) from order # 9424988580 and one item (2Xtremz floral printed shirt with rifles sleeves) from order # 9425424064. Although both items were returned, I received a message today that “ We've cancelled your return for order # 9424988580 , Printed T-shirt with Crew Neck...  as requested by you. Please reach out to us for anything further.” Can you please double check with the agent that picked up both items and refund the amount for the returned items.           01:29 PM, 16th Apr                     User                    I didn’t cancel the return for neither of the above 2 items and although both items were picked up together a few days ago, not sure why I received a message today that return was cancelled for one item.           01:32 PM, 16th Apr                   Mais                   Good Afternoon Dear Customer, Thank you for contacting Splash, This is Mais, I will be happy to assist you today.           01:39 PM, 16th Apr                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           01:39 PM, 16th Apr                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:39 PM, 16th Apr                   Mais                   We will get in touch with you at the soonest we can           01:39 PM, 16th Apr                     User                    Sounds good, thank you!           01:40 PM, 16th Apr                   Mais                   Is there anything else I can assist you with?           01:41 PM, 16th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash  Have a nice day!           01:44 PM, 16th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6081623