Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 16 Apr 2023 09:12:55 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           12:54 PM, 16th Apr                     User                    Couple of days back one product i returned but still now i didn’t get the refund amount. When i ask with bank they are asking some details like sender name and transaction reference number also.           12:56 PM, 16th Apr                   Mais                   Good Afternoon Dear customer, Thank you for contacting Centrepoint. My name is Mais, I will be happy to assist you.           12:59 PM, 16th Apr                   Mais                   Could you please confirm if this is the intended order 9420850667           12:59 PM, 16th Apr                     User                    Yes           12:59 PM, 16th Apr                   Mais                   We would like to inform you that we have checked the details it shows that your refund has already been processed to your original mode of payment amount of AED 58.65 on 3/29/23           01:00 PM, 16th Apr                     User                    is it possible to get any reference number           01:01 PM, 16th Apr                   Mais                   In the event that the amount does not appear in your account within the specified time, please contact your bank in order to assist you in the fullest way.           01:01 PM, 16th Apr                     User                    i already contact with them they are asking for transactions number or any ref no           01:02 PM, 16th Apr                   Mais                   Please allow me a minute           01:02 PM, 16th Apr                     User                    ok           01:02 PM, 16th Apr                   Mais                   Please check the refund status with your bank through this ARN: 308720186885           01:08 PM, 16th Apr                     User                    ok thank you so much           01:08 PM, 16th Apr                   Mais                   Is there anything else I can assist you with?           01:10 PM, 16th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           01:12 PM, 16th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6081286