Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 16 Apr 2023 04:39:30 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           08:31 AM, 16th Apr                   Mais                   Good Morning Dear customer. Thank you for contacting Max. My name is Mais. We would be happy to help you.           08:32 AM, 16th Apr                     User                    order no. 9426589599           08:33 AM, 16th Apr                     User                    I rodered on 14 expecting it to be here on 15th but not received an sms yet           08:33 AM, 16th Apr                     User                    its veryy urgent as i will be travelling           08:34 AM, 16th Apr                   Mais                   Please be assured as we have now escalated this issue to our store team and they are closely working on this to fix it for you.             08:34 AM, 16th Apr                   Mais                   We will get in touch with you at the soonest we can           08:34 AM, 16th Apr                     User                    this is what you said yesterday           08:34 AM, 16th Apr                   Mais                   Please accept our full apology for the delay, we will do our best to process the order as soon as we can           08:34 AM, 16th Apr                     User                    i will be travelling today..i need this by 12 pm today           08:34 AM, 16th Apr                     User                    will that be possible?           08:35 AM, 16th Apr                   Mais                   Please be assured that we will do our best.           08:35 AM, 16th Apr                     User                    but why is it taking soo long?           08:36 AM, 16th Apr                   Mais                   We will check with the team and update you accordingly, please allow us the time so that we can do the needful           08:36 AM, 16th Apr                     User                    alright           08:37 AM, 16th Apr                     User                    thank you           08:37 AM, 16th Apr                   Mais                   Is there anything else I can assist you with?           08:37 AM, 16th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           08:39 AM, 16th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6079138