Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 16 Apr 2023 02:34:45 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Where is my order           06:21 AM, 16th Apr                     User                    Very very late           06:21 AM, 16th Apr                     User                    15 th delivery date I didn't get 15           06:22 AM, 16th Apr                     User                    Very bad experience           06:22 AM, 16th Apr                   Mais                   Good Morning Dear customer. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           06:22 AM, 16th Apr                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           06:23 AM, 16th Apr                   Mais                   Could you please share your order number so that I can assist you further?           06:23 AM, 16th Apr                     User                    9426691743           06:23 AM, 16th Apr                   Mais                   Could you please confirm your contact number ?           06:24 AM, 16th Apr                     User                    557861426           06:24 AM, 16th Apr                   Mais                   Could you please confirm if you have received any code?           06:25 AM, 16th Apr                     User                    No I didn't receive any code           06:25 AM, 16th Apr                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             06:25 AM, 16th Apr                   Mais                   We will get in touch with you at the soonest we can           06:26 AM, 16th Apr                     User                    But this not good from splash,then why your app shows same day delivery that's why I ordered           06:27 AM, 16th Apr                   Mais                   Please accept our full apology for the delay, we will check with the courier and update you accordingly.           06:28 AM, 16th Apr                     User                    Ok I'm not satisfied           06:29 AM, 16th Apr                     User                    This is not cash on delivery,I paid money early           06:30 AM, 16th Apr                   Mais                   I totally understand you, please accept our full apology for this, we will do our best to solve the issue and process your items on a priority           06:31 AM, 16th Apr                     User                    I understand,but I need compensation of the delay           06:32 AM, 16th Apr                   Mais                   Please allow us the time and we will do the needful           06:32 AM, 16th Apr                     User                    Ok           06:33 AM, 16th Apr                   Mais                   Is there anything else I can assist you with?           06:33 AM, 16th Apr                     User                    No           06:33 AM, 16th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           06:34 AM, 16th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6078470