Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 15 Apr 2023 05:08:09 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           08:58 AM, 15th Apr                   Mais                   Good Morning Dear customer. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           09:00 AM, 15th Apr                     User                    I have raise one request to return one product and got below text from Splash "Our delivery partner is out for pickup of order # 9425590027 Striped Shirt with Long Sleeve...  with the Tracking # RP041123005657."           09:00 AM, 15th Apr                     User                    On 12-Apr-2023           09:01 AM, 15th Apr                     User                    But I never got to call from any Collection partner           09:01 AM, 15th Apr                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           09:02 AM, 15th Apr                     User                    However, got a text on the same day that the collection has been unsuccessful and delivery partner out again for collection           09:02 AM, 15th Apr                     User                    But, till date I am waiting for the call           09:02 AM, 15th Apr                     User                    My contact number and address is the same, in which I have received the delivery           09:04 AM, 15th Apr                     User                    There is no changes           09:04 AM, 15th Apr                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             09:05 AM, 15th Apr                   Mais                   We will get in touch with you at the soonest we can.           09:05 AM, 15th Apr                   Mais                   Is there anything else I can assist you with?           09:06 AM, 15th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           09:07 AM, 15th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6069110