Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 Apr 2023 03:26:20 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           07:03 AM, 15th Apr                   Mais                   Dear customer, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           07:03 AM, 15th Apr                     User                    Hi mais, a whole day has passed my order hasnt arrived. i was supposed to come on thursday           07:04 AM, 15th Apr                     User                    today is my flight and i need the items i ordered.           07:04 AM, 15th Apr                   Mais                   Could you please share your order number so that I can assist you further?           07:04 AM, 15th Apr                     User                    4726243337           07:05 AM, 15th Apr                   Mais                   Please give us some time, because the issue has been escalated to the
  courier team, and they will do their best to help you properly.           07:07 AM, 15th Apr                     User                    sir today is my flight . If they deliver it tommorrow then the it is of now use to me.           07:08 AM, 15th Apr                     User                    Is it possible i could collect it myself .           07:08 AM, 15th Apr                     User                    i really dont mind.           07:08 AM, 15th Apr                   Mais                   Please be assured that we will do our best to deliver your items at the soonest we can           07:10 AM, 15th Apr                   Mais                   And we regret to inform you that we are unable to change the delivery method of the order after it has been confirmed.           07:10 AM, 15th Apr                     User                    if i cancel the order use the click and collect service will it work . Because i really don't have the time.           07:12 AM, 15th Apr       
             Mais                   Kindly note that the time to process the order to be ready is the same for the order to be delivered           07:12 AM, 15th Apr                   Mais                   However, we will do our best to deliver your items at the soonest we can, just please allow us the time so that we can do the needful           07:13 AM, 15th Apr                     User                    Sir i wish i had the time for you. I have my flight out of the country . and there will be none to collect it .           07:13 AM, 15th Apr                     User                    can the order be delivered before 12 pm today ?           07:14 AM, 15th Apr                   Mais                   Please be assured that we will do our best to deliver the order as soon as we can, as we have already raised your complaint and we will assist you accordingly.           07:15 AM, 15th Apr                     User                    sir, i was told the same thing on call yesterday
 .           07:16 AM, 15th Apr                   Mais                   Please accept our full apology for the delay, we are working on the issue and we will assist you to the fullest.           07:17 AM, 15th Apr                     User                    how long do i have to cancel the order. because it seem i wont be getting it today           07:17 AM, 15th Apr                   Mais                   In case you want to cancel the order, we would request you to not accept the delivery of your order.   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           07:18 AM, 15th Apr                     User                    will i get a refund ?           07:18 AM, 15th Apr                     User                    because i was given a tracking number can you verify on your end .           07:19 AM, 15th Apr                   Mais                   Once the order will return back to warehouse we will process the refund fo
 r the same as soon as possible.           07:19 AM, 15th Apr                     User                    can you have the order tracked?           07:19 AM, 15th Apr                     User                    i was given a trackign number by your agent           07:20 AM, 15th Apr                   Mais                   Please note that we have tracked it and we will do our best to deliver the order as soon as we can           07:21 AM, 15th Apr                     User                    please ensure that it is today before 12 pm .           07:22 AM, 15th Apr                     User                    otherwise i can even get a refund           07:22 AM, 15th Apr                     User                    can't           07:22 AM, 15th Apr                   Mais                   Please note that we will do our best to deliver it as soon as we can.           07:24 AM, 15th Apr                     User                    i hope so . Thank you for time           07:24 AM, 15th 
 Apr                     User                    your"           07:24 AM, 15th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           07:26 AM, 15th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6068871