Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 Apr 2023 11:13:27 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Order#1725165669           02:37 PM, 14th Apr                     User                    Why my order is late           02:38 PM, 14th Apr                     User                    it should have been delivered two days ago           02:38 PM, 14th Apr                     User                    It is so frustrating           02:38 PM, 14th Apr                     User                    can I get help, pleas           02:39 PM, 14th Apr                   Mais                   Good Afternoon Dear customer. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:41 PM, 14th Apr                   Mais                   Please give me a minute to check.           02:41 PM, 14th Apr                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           02:43 PM, 14th Apr                     User                    +968 9566 0107           02:44 PM, 14th Apr                     User                    عمارة ٢٧ بجوار مطعم المأكولات العمانية شقة ٤١, بجوار مطعم المأكولات العمانية,  Muscat,  AL KHUWAIR - Oman  Mobile Number: +968 79226040           02:46 PM, 14th Apr                   Mais                   نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى شريك الشحن وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.  نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.           02:46 PM, 14th Apr                   Mais                   هل هناك شيء آخر يمكنني مساعدتك به؟           02:48 PM, 14th Apr                     User                    Yes           02:48 PM, 14th Apr                     User                    i need to get my order delivered now           02:49 PM, 14th Apr                     User                    It should have been delivered two days ago           02:49 PM, 14th Apr                   Mais                   Yes sure, please accept our full apology for the delay, we will do our best to deliver your items at the soonest we can           02:51 PM, 14th Apr                     User                    Where is my order now ?           02:51 PM, 14th Apr                     User                    I'm not accepting any apologies           02:51 PM, 14th Apr                     User                    it's already been two days           02:51 PM, 14th Apr                     User                    what is the problem           02:52 PM, 14th Apr                     User                    I have the worst experience with u really           02:52 PM, 14th Apr                     User                    I regret ordering anything from this website           02:52 PM, 14th Apr                     User                    I had issues with the first order as well that I had to eventually cancel it           02:53 PM, 14th Apr                     User                    and now another order is going to be canceled cause u giving me no reason for the delay           02:53 PM, 14th Apr                     User                    where is the order now ?           02:53 PM, 14th Apr                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           02:55 PM, 14th Apr                   Mais                   Kindly note that your order is under delivery with the courier, please allow us the time and we will do our best to deliver the order as soon as we can           02:55 PM, 14th Apr                     User                    sir, pls           02:56 PM, 14th Apr                     User                    i don't want to hear as soon as we can thing           02:56 PM, 14th Apr                     User                    I need to know a definitive time           02:56 PM, 14th Apr                     User                    as soon as we can could be 3 days from now or 3 months           02:57 PM, 14th Apr                     User                    tell me we r delivering u order at xxx time           02:57 PM, 14th Apr                     User                    u already could have delivered it on time instead of keeping giving me more false promises           02:57 PM, 14th Apr                     User                    what time my order will be delivered ?           03:00 PM, 14th Apr                     User                    ??????           03:02 PM, 14th Apr                     User                    can u at least respond quickly           03:02 PM, 14th Apr                     User                    I'm already frustrated enough of this service           03:02 PM, 14th Apr                     User                    ????????           03:03 PM, 14th Apr                     User                    helllo           03:03 PM, 14th Apr                     User                    are u still there           03:03 PM, 14th Apr                   Mais                   We can understand your frustration here. Please be assured as we have now escalated this issue to our concern team. Our team is working on it. Once we will get any update we will get back to you.           03:03 PM, 14th Apr                     User                    Ok           03:03 PM, 14th Apr                     User                    if I don't get a reply in two hours I'm going to post a nasty post on twitter and Facebook describing my nightmare experience with u and how I had to cancel two orders           03:04 PM, 14th Apr                   Mais                   Please be assured that we will do our best to solve this issue at the soonest we can           03:10 PM, 14th Apr                   Mais                   Is there anything else I can assist you with?           03:11 PM, 14th Apr                     User                    Thx           03:12 PM, 14th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:13 PM, 14th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6063709