Subject: Ticket Assigned - Conversation with Jaison Paul
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 Apr 2023 07:18:18 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jaison Paul Jaison Paul                    Hello i am waiting for your email for the last 2 days. You are keep on telling me that since Wednesday that " you will receive email within 24 hours". may i know what exactly the issue?           10:57 AM, 14th Apr                     Jaison Paul                    Or tell me when can i get my items ordered on 11th April?           10:57 AM, 14th Apr                     Jaison Paul                    It was mentioned there, it will be ready for collection by 12th April, its 24th April today           10:58 AM, 14th Apr                     Jaison Paul                    * sorry 14th today           10:58 AM, 14th Apr                   Samer                   Good Morning Jaison, Thank you for contacting Babyshop, This is Samer, I will be happy to assist you today.           11:06 AM, 14th Apr                   Samer    
                Thank you for sharing the order details. Please allow me a moment to check this for you.           11:06 AM, 14th Apr                     Jaison Paul                    Hello Samer           11:06 AM, 14th Apr                     Jaison Paul                             11:07 AM, 14th Apr                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:07 AM, 14th Apr                   Samer                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           11:12 AM, 14th Apr                     Jaison Paul                    Please tell me when can i collect it?           11:13 AM, 14th Apr                     Jaison Paul                    It was supposed to be ready by 12th and i need to gift it for my little one today.           11:13 AM, 14th Apr                   Samer                   Pleas
 e be assured as we have now escalated this issue to our store team. Our team is working on it. Once we will get any update we will get back to you.           11:14 AM, 14th Apr                     Jaison Paul                    If it is not possible, i will go and buy a new one, hence i am asking you           11:14 AM, 14th Apr                   Samer                   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           11:14 AM, 14th Apr                   Samer                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           11:14 AM, 14th Apr                   Samer                   Is there anything else I can assist you with?           11:15 AM, 14th Apr                     Jaison Paul                    I am deeply disappointed with this order and sorry to say, please treat this as my final online order in Babyshop.
            11:16 AM, 14th Apr                     Jaison Paul                    Thank you           11:16 AM, 14th Apr                   Samer                   It was a pleasure to assist you.Thank you for shopping with Centrepoint Have a wonderful day.           11:16 AM, 14th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6062139