Subject: Ticket Assigned - Conversation with Ali Tariq
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 14 Apr 2023 05:54:49 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ali Tariq Ali Tariq                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Ali tariq Bot:  Hi Ali tariq, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0569267147            09:45 AM, 14th Apr                     Ali Tariq                    I raised a return request 2-3 days back           09:45 AM, 14th Apr                     Ali Tariq                    Items have not been collected till now           09:45 AM, 14th Apr                     Ali Tariq                    I got the msg that pickup was unsuccessful but no one from splash contacted me           09:46 AM, 14th Apr                     Ali Tariq                    How come it was unsuccessful when nobody came to pickup at my place.           09:47 AM, 14th Apr                   Mais                   Hi Ali, Good Morning. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           09:47 AM, 14th Apr                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay.           09:47 AM, 14th Apr                   Mais                   Please give me a minute to check.           09:47 AM, 14th Apr                     Ali Tariq                    Order # 9425193605           09:47 AM, 14th Apr                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           09:48 AM, 14th Apr                     Ali Tariq                    0569267147           09:48 AM, 14th Apr                     Ali Tariq                    Address same as delivery address           09:49 AM, 14th Apr                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             09:49 AM, 14th Apr                   Mais                   We will get in touch with you at the soonest we can.           09:49 AM, 14th Apr                     Ali Tariq                    I am traveling over the weekend please sure it’s collected today or maximum by tomorrow morning           09:50 AM, 14th Apr                     Ali Tariq                    Thanks           09:50 AM, 14th Apr                   Mais                   Please be assured that we will do our best to collect your items at the soonest wen can           09:51 AM, 14th Apr                   Mais                   Is there anything else I can assist you with?           09:53 AM, 14th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           09:54 AM, 14th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6061831