Subject: Ticket Assigned - Conversation with Imen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 Apr 2023 05:13:22 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Imen Imen                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Hi please I made order and should be received on 12 april Bot:  ✍️ Please enter your name Customer:  Imen Bot:  Hi Imen, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425939486 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP041223002930     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  971585864073            09:03 AM, 14th Apr                   Mais                   Hi Imen, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           09:04 AM, 14th Apr                   Mais                   We can see that you have contacted us regarding your order 9425939486           09:04 AM, 14th Apr                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           09:05 AM, 14th Apr                     Imen                    Shoba Hartland creek Vistas building A 1902           09:05 AM, 14th Apr                     Imen                    Nada al Shiba           09:06 AM, 14th Apr                     Imen                    971585864073           09:06 AM, 14th Apr                     Imen                    Please I need the order asap it gift for birthday and I ordered since 2 days now           09:06 AM, 14th Apr                     Imen                    What is the issue           09:06 AM, 14th Apr                     Imen                    Why not received please           09:07 AM, 14th Apr                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             09:07 AM, 14th Apr                   Mais                   We will get in touch with you at the soonest we can           09:07 AM, 14th Apr                     Imen                    Thank you so much please mais assist to resolve this           09:07 AM, 14th Apr                   Mais                   Sure, we will do our best to solve this issue at the sonest we can           09:08 AM, 14th Apr                   Mais                   Is there anything else I can assist you with?           09:09 AM, 14th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           09:13 AM, 14th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6061735