Subject: Ticket Assigned - Conversation with Rao
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 Apr 2023 04:12:00 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rao Rao                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Rao Bot:  Hi Rao, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97477452761            07:28 AM, 14th Apr                   Mais                   Hi Rao, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           07:28 AM, 14th Apr                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           07:29 AM, 14th Apr                     Rao                    Can I ask about status of order           07:29 AM, 14th Apr                     Rao                    I dont order anything           07:29 AM, 14th Apr                     Rao                    But why confirming messege on me that i have delivery today           07:30 AM, 14th Apr                     Rao                             07:30 AM, 14th Apr                   Mais                   Could you please confirm that you have not ordered this one 4722611584?           07:30 AM, 14th Apr                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           07:32 AM, 14th Apr                     Rao                    No           07:32 AM, 14th Apr                     Rao                    Thats why im curious why they send me message even i cant confirm anything about this           07:33 AM, 14th Apr                   Mais                   Could you please confirm your email?           07:33 AM, 14th Apr                     Rao                    [email-masked]           07:33 AM, 14th Apr                     Rao                    Please may i know  what is this product and how much cost??           07:35 AM, 14th Apr                   Mais                   Kindly note that this order 4722611584 has been placed on Mar 28, 2023 from your email [email-masked], and it has been delivered on 29-3-23, but the status of it has been updated recently.           07:35 AM, 14th Apr                   Mais                   And this order have 5 items with the value of QAR258.00 and it was paid as cash on delivery payment method.           07:36 AM, 14th Apr                     Rao                    This worth 113.           07:36 AM, 14th Apr                     Rao                    Yeah  i already receive this all           07:37 AM, 14th Apr                     Rao                    How about the another one?           07:37 AM, 14th Apr                     Rao                    This are 2  order number messeges           07:38 AM, 14th Apr                     Rao                    4722610872           07:38 AM, 14th Apr                   Mais                   This order 4722610872 as well has been placed on Mar 28, 2023 and delivered on 29-3-23, but it status has been updated recently.           07:39 AM, 14th Apr                     Rao                    Okay . Thank you           07:40 AM, 14th Apr                   Mais                   Is there anything else I can assist you with?           07:41 AM, 14th Apr                     Rao                    Bfore i have replacement but still i cant take it back my money           07:41 AM, 14th Apr                     Rao                    The items already taken by your courier           07:41 AM, 14th Apr                     Rao                             07:42 AM, 14th Apr                     Rao                    This order number           07:42 AM, 14th Apr                     Rao                    I pay 31qar then i want change only size . The courier he took it the items from me but until now the product still cant return it back           07:43 AM, 14th Apr                   Mais                   We would like to inform you that we have processed the refund of amount 26.35 for the item Styli Sublimation Placement Printed Regular Fit T-shirt in your my credit wallet. You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           07:45 AM, 14th Apr                   Mais                   And regarding the other 2 items, could you please confirm if you have handed them to the courier or not?           07:45 AM, 14th Apr                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           07:47 AM, 14th Apr                   Mais                   I have not received a response from you still, please confirm if we are still connected?           07:48 AM, 14th Apr                     Rao                    Yes           07:49 AM, 14th Apr                     Rao                    2 items belong in this return process already handed on me           07:49 AM, 14th Apr                     Rao                    Only the styli sublimation not with me           07:50 AM, 14th Apr                   Mais                   Regarding the other 2 items, we kindly ask you to please check with the store team in case you want to exchange them, as we do not have online exchange option available at this time           07:55 AM, 14th Apr                     Rao                    How can i confirm the payment only cash in delivery credit card debit card and naps are the option           07:55 AM, 14th Apr                     Rao                    Theres no any, " my credit " option           07:56 AM, 14th Apr                     Rao                             08:00 AM, 14th Apr                     Rao                             08:00 AM, 14th Apr                     Rao                    Do i add again 10 riyal for delivery?           08:01 AM, 14th Apr                   Mais                   We have checked your order, and found that the amount 26.35 QAR has been returned to your My Credit successfully by us.           08:02 AM, 14th Apr                   Mais                   In the event that you are unable to see the amount in your My Credit, please make sure that you are logged into your account linked to the email [email-masked]           08:03 AM, 14th Apr                   Mais                   As well, kindly note that the delivery charges will be free if the order value was above 100 QAR           08:03 AM, 14th Apr                   Mais                   Is there anything else I can assist you with?           08:06 AM, 14th Apr                     Rao                    Ok maam thank you           08:07 AM, 14th Apr                   Mais                   Is there anything else I can assist you with?           08:07 AM, 14th Apr                     Rao                    No .           08:07 AM, 14th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           08:11 AM, 14th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6061609