Subject: Ticket Assigned - Conversation with Silvia Dili
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 14 Apr 2023 03:53:32 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Silvia Dili Silvia Dili                    Hi           07:26 AM, 14th Apr                     Silvia Dili                    https://www.babyshopstores.com/ae/en/p/165293384           07:27 AM, 14th Apr                   Mais                   Hi Silvia, Good Morning. Thank you for contacting Babyshop. My name is Mais. We would be happy to help you.           07:27 AM, 14th Apr                     Silvia Dili                    How about this? Frame and seat come together?           07:28 AM, 14th Apr                   Mais                   Yes that's right.           07:29 AM, 14th Apr                     Silvia Dili                    If this don’t come together, will I be able to return based on your confirmation?           07:31 AM, 14th Apr                   Mais                   In case you have faced any issue with the item please contact us, as this item comes under the non returnable items.           07:32 AM, 14th Apr                   Mais                   Is there anything else I can assist you with?           07:33 AM, 14th Apr                     Silvia Dili                    Dear, here it’s written seat pack           07:33 AM, 14th Apr                   Mais                   Yes please.           07:36 AM, 14th Apr                     Silvia Dili                    Also under product description its mentioned stroller accessories           07:37 AM, 14th Apr                     Silvia Dili                    If it will be a stroller it should mention ‘Stroller’           07:37 AM, 14th Apr                     Silvia Dili                    So I’ll need you to recheck with the warehouse or your management as I doubt the frame is included           07:39 AM, 14th Apr                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:42 AM, 14th Apr                     Silvia Dili                    When can you reconfirm if it’s only the seat or frame+seat?           07:43 AM, 14th Apr                   Mais                   Please allow us 24 hours, kindly share with us your email so that we can update you           07:43 AM, 14th Apr                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           07:45 AM, 14th Apr                     Silvia Dili                    I faced similar issue before and your team never got back with a reply by email           07:46 AM, 14th Apr                     Silvia Dili                    I need someone to call me           07:46 AM, 14th Apr                   Mais                   Please accept our full apology for this, please be assured that we will check with our products team and get back to you at the soonest we can.           07:48 AM, 14th Apr                   Mais                   As well, you can contact on 80022297467           07:48 AM, 14th Apr                     Silvia Dili                    [email-masked]           07:48 AM, 14th Apr                   Mais                   Please allow us the time and we will update you.           07:48 AM, 14th Apr                   Mais                   Is there anything else I can assist you with?           07:51 AM, 14th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a nice day!           07:53 AM, 14th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6061580