Subject: Ticket Assigned - Conversation with Saud
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 Apr 2023 02:31:50 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Saud Saud                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Saud, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            06:11 AM, 14th Apr                   Mais                   Hi Saud, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           06:12 AM, 14th Apr                     Saud                    I have returned one of the items I recently bought which is the denim shirt           06:12 AM, 14th Apr                     Saud                    But i didnt receive the amount in my card till now           06:12 AM, 14th Apr                     Saud                    I returned it to the splash in qusais           06:12 AM, 14th Apr                     Saud                    Can you please look into it as its been more than 2 weeks           06:13 AM, 14th Apr                     Saud                    Can I get a reply please ?           06:14 AM, 14th Apr                   Mais                   Regarding the returned item from the order 9421887354, we would like to inform you that we have processed the refund of amount AED31.67 on 3/26/23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           06:14 AM, 14th Apr                   Mais                   In the event that the amount does not appear in your account within the specified time, please contact your bank in order to assist you in the fullest way.           06:14 AM, 14th Apr                   Mais                   As well, e have processed the refund of amount AED 0.63 as a refund voucher which you can use it on your next purchase with us. The voucher code you need to apply in promo code section at checkout is 94218873544348210231.           06:15 AM, 14th Apr                     Saud                    I a talking about the denim shirt not that pant           06:15 AM, 14th Apr                     Saud                    Its still showing in the app as its not returned           06:15 AM, 14th Apr                     Saud                    This is the second time I am bringing up the same topic           06:16 AM, 14th Apr                   Mais                   Could you please confirm if it is in the same order?           06:16 AM, 14th Apr                     Saud                    Yes same order           06:17 AM, 14th Apr                     Saud                    As I returned the pant on the same day but the shirt I returned after a week           06:17 AM, 14th Apr                     Saud                    I tried returning throught the app but it wasnt possible           06:18 AM, 14th Apr                   Mais                   Could you please confirm if this is the intended item Lee Cooper Striped Denim Shirt with Short Sleeves and Chest Pocket?           06:18 AM, 14th Apr                     Saud                    So i went to the store which is splash in al nahda           06:18 AM, 14th Apr                     Saud                    Yess           06:18 AM, 14th Apr                   Mais                   Could you please share with us the store details?           06:19 AM, 14th Apr                     Saud                    Its the splash in Al Nahda           06:19 AM, 14th Apr                     Saud                    Opposite to bustan centre           06:19 AM, 14th Apr                   Mais                   Could you please share with us the return invoice if you have it           06:20 AM, 14th Apr                     Saud                    I returned them physically but unfortunately i lost the bill which they gave to me           06:21 AM, 14th Apr                     Saud                    The invoice number           06:21 AM, 14th Apr                     Saud                    Neither did I receive any sms as well           06:21 AM, 14th Apr                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             06:22 AM, 14th Apr                   Mais                   We will get in touch with you at the soonest we can.           06:22 AM, 14th Apr                     Saud                    I got an sms when I returned the denim shirt           06:23 AM, 14th Apr                     Saud                    As i told them i cant return this through app so I am returning it from the store           06:23 AM, 14th Apr                     Saud                    And got an sms           06:23 AM, 14th Apr                     Saud                             06:24 AM, 14th Apr                     Saud                    950pm on april 3rd i returned them and this is the sms i got from centrepoint           06:24 AM, 14th Apr                   Mais                   We will check with the team and get back to you as soon as we can.           06:24 AM, 14th Apr                     Saud                    Thank you hoping you will solve this asap           06:24 AM, 14th Apr                   Mais                   Sure, we will do our best to solve it at the soonest we can.           06:26 AM, 14th Apr                   Mais                   Is there anything else I can assist you with?           06:28 AM, 14th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           06:31 AM, 14th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6061366