Subject: Ticket Assigned - Conversation with Sajjad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 11:36:42 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sajjad Sajjad                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Sajjad Bot:  Hi Sajjad, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0505258255            03:24 PM, 13th Apr                     Sajjad                    This is a query regarding order number 9425394227, one of the item (Printed Slim Fit Formal Shirt with Long Sleeves) seems to be a slim fit and I will be requiring 15.5 size instead of 15. How can I replace it?           03:26 PM, 13th Apr                     Sajjad                    I don't need a refund, I love the shirt, I just need the next size.           03:27 PM, 13th Apr                   Mais                   Hi Sajjad, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:28 PM, 13th Apr                   Mais                   To exchange the items, we suggest you visit the stores and purchase the new items/desired items or sizes and pay the price difference at the store.  You can even purchase different items or different styles of items as well by paying the price difference in case the desired size is not available.           03:28 PM, 13th Apr                     Sajjad                    Hi Mais, happy to get connected with you           03:28 PM, 13th Apr                     Sajjad                    I ordered online Mais           03:28 PM, 13th Apr                   Mais                   Yes I totally understand you, please check the previous store exchange policy           03:29 PM, 13th Apr                     Sajjad                    I checked it           03:29 PM, 13th Apr                     Sajjad                    I couldn't find anything regarding replacement           03:29 PM, 13th Apr                     Sajjad                    I could only find refund           03:29 PM, 13th Apr                     Sajjad                    I would appreciate if you can help me           03:30 PM, 13th Apr                   Mais                   We regret to inform you that we do not have online exchange option available at this time.           03:30 PM, 13th Apr                   Mais                   Regarding the exchange you can check with the store team           03:30 PM, 13th Apr                     Sajjad                    So what's my option?           03:30 PM, 13th Apr                   Mais                   You can return the item through the online and you will receive the refund then you can re order the items you wish, or you can check with the store team regarding the exchange           03:31 PM, 13th Apr                     Sajjad                    You mean to say even if I bought online, I still can get exchanged from store??           03:31 PM, 13th Apr                   Mais                   Yes exactly.           03:32 PM, 13th Apr                     Sajjad                    Thats lovely           03:33 PM, 13th Apr                     Sajjad                    So I can take the online invoice with me or anything else?           03:33 PM, 13th Apr                   Mais                   Yes just the invoice.           03:33 PM, 13th Apr                     Sajjad                    That's great           03:33 PM, 13th Apr                     Sajjad                    Thanks           03:33 PM, 13th Apr                   Mais                   Is there anything else I can assist you with?           03:34 PM, 13th Apr                     Sajjad                    No, that's all           03:34 PM, 13th Apr                     Sajjad                    You have been great help           03:34 PM, 13th Apr                     Sajjad                    Thank you           03:34 PM, 13th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:36 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6056167