Subject: Ticket Assigned - Conversation with Shalu Aneesh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 11:23:20 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shalu Aneesh Shalu Aneesh                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Shalu Aneesh, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            02:49 PM, 13th Apr                     Shalu Aneesh                    9424419552           02:51 PM, 13th Apr                     Shalu Aneesh                    My order no           02:51 PM, 13th Apr                     Shalu Aneesh                             02:52 PM, 13th Apr                     Shalu Aneesh                             02:52 PM, 13th Apr                     Shalu Aneesh                             02:52 PM, 13th Apr                     Shalu Aneesh                             02:52 PM, 13th Apr                     Shalu Aneesh                             02:53 PM, 13th Apr                     Shalu Aneesh                             02:53 PM, 13th Apr                     Shalu Aneesh                    After the order this is what happened           02:53 PM, 13th Apr                     Shalu Aneesh                    And daily I'm calling you people and message through the app           02:53 PM, 13th Apr                     Shalu Aneesh                    Finally got message that from your side itself cancelled the order           02:54 PM, 13th Apr                     Shalu Aneesh                    Please make sure that when I can get the money back           02:54 PM, 13th Apr                     Shalu Aneesh                    I had wasted my time with the this order           02:55 PM, 13th Apr                     Shalu Aneesh                    Please ensure when I can get the money at least           02:55 PM, 13th Apr                     Shalu Aneesh                    Thank you for your worst service           02:55 PM, 13th Apr                   Mais                   Hi shalu, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:15 PM, 13th Apr                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           03:15 PM, 13th Apr                   Mais                   Please give me a minute to check.           03:15 PM, 13th Apr                   Mais                   We would like to inform you that our courier partner tried to deliver your order without sucess.           03:17 PM, 13th Apr                   Mais                   The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.           03:17 PM, 13th Apr                   Mais                   And we will process the order once the items reached our warehouse.           03:18 PM, 13th Apr                   Mais                   Is there anything else I can assist you with?           03:19 PM, 13th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:23 PM, 13th Apr                     Shalu Aneesh                    No I don't want to continue with the order again,           03:23 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6056022